About Myntra
Your one-stop shop for fashion and lifestyle
Key Highlights
- Over 50 million registered users and 3,000+ brands
- Headquartered in Bengaluru, Karnataka, India
- $300M+ raised in funding from investors like Accel Partners
- Part of Flipkart, enhancing its market reach
Myntra, headquartered in Bengaluru, Karnataka, is a leading Indian fashion e-commerce platform founded in 2007. Initially focused on personalized gift items, Myntra has since evolved to offer a vast range of apparel and accessories from over 3,000 brands, including popular names like Nike, Adidas, a...
🎁 Benefits
Myntra offers competitive salaries, employee stock options, generous paid time off, and a flexible work-from-home policy. They also provide health ins...
🌟 Culture
Myntra fosters a culture of creativity and innovation, encouraging employees to experiment with new ideas in the fast-growing fashion tech space. The ...
Overview
Myntra is hiring a Deputy Director for their Customer Experience Projects team to drive improvements in customer satisfaction and operational efficiency. You'll work closely with cross-functional teams to optimize processes and enhance the overall customer journey. This role requires 5+ years of experience in project or program management, ideally within e-commerce.
Job Description
Who you are
You have over 5 years of experience in project or program management, ideally within the e-commerce sector, where you've successfully driven customer experience initiatives. Your background includes a proven track record in process optimization and strategy development, allowing you to identify and resolve friction points across the customer journey effectively. You possess strong cross-functional collaboration skills, enabling you to work seamlessly with various teams such as Supply Chain, Technology, and Marketing.
Your expertise in customer experience strategy development is complemented by hands-on experience in managing complex projects. You understand the importance of data-driven insights and innovative solutions in enhancing customer satisfaction. Your ability to govern and reduce platform imperfections is key to your success in this role, as is your capacity to align multiple stakeholders towards common goals.
What you'll do
In this role, you will lead initiatives aimed at driving measurable improvements in customer experience at Myntra. You will be responsible for optimizing processes and enhancing operational efficiency across various functions. Your role will involve program management and complex problem-solving to ensure that the customer experience is seamless and satisfactory. You will work closely with cross-functional teams to implement changes that elevate the overall customer journey, leveraging data insights to inform your strategies.
You will also be tasked with identifying and resolving friction points that may hinder customer satisfaction. By collaborating with different departments, you will ensure that all aspects of the customer experience are aligned and optimized. Your leadership will be crucial in driving Myntra's premium service positioning and building capabilities that enhance customer experience. You will be expected to deliver innovative solutions that address performance issues and improve customer interactions.
What we offer
Myntra provides a dynamic work environment where you can make a significant impact on customer experience. You will have the opportunity to work with a talented team dedicated to enhancing customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to deliver a seamless shopping experience for our customers.
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