About Smartsheet
The work management platform for every team
Key Highlights
- First work management Unicorn to reach $1B ARR in 2024
- Founded in 2005, headquartered in Bellevue, WA
- Over 1001 employees with strong growth in revenue
- $128.3 million raised in Series E funding
Smartsheet is a leading cloud-based work management platform headquartered in Bellevue, WA, that empowers organizations to plan, track, and report on work efficiently. Founded in 2005, Smartsheet has raised $128.3 million in funding and is recognized as the first work management Unicorn to achieve $...
🎁 Benefits
Smartsheet offers a comprehensive benefits package including a lucrative Employee Stock Purchase Program with a 15% discount, up to 24 weeks of parent...
🌟 Culture
Smartsheet fosters a culture that prioritizes remote work flexibility and collaboration across teams. The company is focused on empowering employees t...
Customer Success • Senior
Overview
Smartsheet is seeking a Senior Director of Customer Excellence to build and lead a new Customer Excellence Center in Bangalore. This role involves managing operations across various customer functions and requires strong leadership and strategic skills.
Job Description
Who you are
You are a strategic leader with a proven track record in customer excellence and operations management. With over 10 years of experience in customer success or related fields, you have a deep understanding of customer lifecycle management and the ability to drive measurable outcomes. You thrive in building high-performing teams and fostering a culture of excellence. Your hands-on approach and customer obsession enable you to influence and collaborate effectively with global leaders. You are adept at managing complex operations and ensuring capability excellence across various functions such as Support, Professional Services, and Customer Success Operations.
Desirable
Experience in establishing new centers of excellence or similar initiatives is a plus. You have a strong background in data-driven decision-making and are comfortable leveraging analytics to inform strategies. Familiarity with tools and technologies that enhance customer engagement and success will set you apart.
What you'll do
As the Senior Director of Customer Excellence, you will be responsible for building and scaling the Customer Excellence Center in India. You will lead the team in managing daily operations and ensuring that all customer-facing functions operate at peak performance. Your role will involve collaborating closely with global functional leaders to align strategies and deliver impactful results across the customer lifecycle. You will shape the culture of the center, ensuring it reflects the values of Smartsheet and promotes a high-performing environment. You will also be tasked with developing and implementing best practices that enhance customer satisfaction and drive business growth.
What we offer
At Smartsheet, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to make a significant impact by building a new team and shaping its direction. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in creating tools that empower teams to achieve their goals and unlock their potential.
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