About N26
The mobile bank that redefines your finances
Key Highlights
- Raised $1.7 billion in funding across multiple rounds
- Headquartered in Mitte, Berlin, Germany
- Over 1,001 employees driving fintech innovation
- Offers app-based checking accounts with minimal fees
N26 is a leading mobile banking app headquartered in Mitte, Berlin, Germany, with over 1,001 employees. The company has raised $1.7 billion in funding through multiple rounds, including a Series D round, and aims to redefine banking in Europe by offering app-based checking accounts with minimal fees...
π Benefits
N26 offers competitive equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from a learning budget and...
π Culture
N26 fosters a tech-driven culture focused on innovation in the fintech space. The company emphasizes a customer-centric approach, leveraging advanced ...
Overview
N26 is hiring a Banking Operations Team Lead to oversee Claims handling for the German market. You'll manage a high-performing team and ensure compliance with operational processes. This role requires strong leadership and operational expertise.
Job Description
Who you are
You have a proven track record in banking operations, particularly in claims management, and are ready to take on a leadership role. Your experience includes managing teams and driving operational excellence, ensuring compliance with regulatory standards while improving customer outcomes. You thrive in dynamic environments and are skilled at navigating complex operational challenges, particularly in the context of the German market.
You possess strong analytical skills and are adept at defining and tracking KPIs to measure team performance. Your ability to communicate effectively with stakeholders across various departments, including Product and Legal, is essential for success in this role. You are passionate about developing your team and fostering a high-performance culture.
What you'll do
In this role, you will lead and develop a high-performing Claims team focused on the German market. You will set priorities, allocate resources, and remove blockers to ensure operational efficiency. You will own the end-to-end Claims processes, ensuring compliance with risk controls and audit readiness. Your responsibilities will include overseeing the handling of complex cases and managing relationships with outsourcing partners and external service providers.
You will collaborate closely with stakeholders to drive continuous improvements in operational processes, enhancing customer satisfaction while minimizing operational risk. Your leadership will be crucial in defining and tracking team KPIs and OKRs, ensuring that the team meets its operational readiness and quality standards. You will also be responsible for coaching partners on complex case handling and delivering training to ensure high standards are maintained.
What we offer
N26 offers a vibrant work environment in Madrid, where you can embrace the local lifestyle while building your career. We value diversity and are committed to creating an inclusive workplace. Join us and be part of a team that is transforming the banking experience for customers across Europe.
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