About N26
The mobile bank that redefines your finances
Key Highlights
- Raised $1.7 billion in funding across multiple rounds
- Headquartered in Mitte, Berlin, Germany
- Over 1,001 employees driving fintech innovation
- Offers app-based checking accounts with minimal fees
N26 is a leading mobile banking app headquartered in Mitte, Berlin, Germany, with over 1,001 employees. The company has raised $1.7 billion in funding through multiple rounds, including a Series D round, and aims to redefine banking in Europe by offering app-based checking accounts with minimal fees...
🎁 Benefits
N26 offers competitive equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from a learning budget and...
🌟 Culture
N26 fosters a tech-driven culture focused on innovation in the fintech space. The company emphasizes a customer-centric approach, leveraging advanced ...
Overview
N26 is hiring a Complaints Legal Analyst for the French Market to manage formal complaints and improve operational procedures. You'll work in Madrid and need to be fluent in French and English.
Job Description
Who you are
You are fluent in both French and English, which are mandatory for this role. You have a keen interest in compliance and a desire to contribute to the future of digital banking. You thrive in a collaborative environment and are ready to take on the challenges of complaint management in a fast-paced financial landscape. Your proactive approach allows you to identify root causes of complaints and propose effective solutions. You are adaptable and enjoy working with various stakeholders across departments, ensuring seamless communication and operational efficiency.
What you'll do
In this role, you will take care of formal complaints primarily from lawyers or authorities in the French language. You will be responsible for recording, processing, and responding to these complaints while identifying root causes and defining possible solutions. You will assist in mitigation projects aimed at preventing further complaints and take the initiative to improve operational procedures with a strong focus on compliance. Your work will involve a variety of topics, ensuring that no two days are the same. You will develop bank-specific expertise, particularly in compliance-related matters, and work autonomously on tasks while being a point of contact for any arising issues. You will also proactively detect inefficiencies in the team's workflows and propose efficient solutions to enhance overall performance.
What we offer
N26 provides a vibrant work environment in Madrid, where you can embrace the Spanish lifestyle while building your career. You will be part of a dynamic team that values collaboration and innovation. The company is committed to shaping compliant and seamless services that users love, and your contributions will play a vital role in this mission. N26 values diversity and encourages applicants from all backgrounds to apply, ensuring an inclusive workplace culture.
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