Noc Engineer • Mid-Level

Who you are

You have 3-5 years of experience in a NOC/SOC environment, demonstrating a strong understanding of customer service and technical support. Your background includes working with NOC monitoring tools such as Zabbix and ServiceNow, allowing you to effectively manage customer incidents and provide timely resolutions. You possess excellent organizational and teamwork skills, enabling you to collaborate effectively with engineering staff and other internal support groups. Your technical knowledge includes basic network troubleshooting tools like ping, lookup, and traceroute, which you use to assist customers in identifying and remediating issues. A foundational understanding of ITIL v3/v4 is a plus, showcasing your commitment to best practices in IT service management.

What you'll do

As a NOC Engineer at Navisite, you will be responsible for monitoring customer applications and equipment, providing first-level 24x7x365 escalation support. You will handle customer calls and emails, ensuring the highest level of customer service while assisting customers in identifying the source of their problems. Your role involves documenting issues and routing incidents to the appropriate internal support groups when necessary. You will work closely with monitoring tools to quickly identify and pass problems to engineering staff for immediate resolution. Your commitment to customer satisfaction will drive you to provide effective solutions and maintain a positive relationship with clients.

What we offer

At Navisite, we celebrate our employees and invest in their well-being and development. Our culture is built on recognizing team commitment and achievements, both inside and outside the office. We offer a supportive work environment where you can grow your skills and contribute to a modern cloud MSP with a talented global team. Join us and be part of a company that values hard work, fun, and giving back to the community.