About Payabli
Transforming payments into a strategic advantage
Key Highlights
- Miami headquarters with a focus on high-growth SaaS companies
- $60 million raised in two funding rounds
- Tripled growth in 2022, showcasing strong market demand
- Offers flexible remote or hybrid work options
Payabli is a Miami-based fintech company specializing in payment infrastructure and monetization solutions for high-growth SaaS businesses. With a focus on enhancing customer experiences, Payabli's platform automates payouts and optimizes payment stacks, serving a growing client base that has triple...
🎁 Benefits
Payabli offers stock options with potential equity growth, flexible PTO, paid parental leave, comprehensive medical, dental, and vision insurance, a 4...
🌟 Culture
At Payabli, the culture emphasizes transforming payments from a mere necessity into a strategic advantage for businesses. The company is dedicated to ...
Overview
Payabli is hiring a Help Desk Analyst to provide exceptional customer support and uphold the company's core value of customer-first service. This role is fully remote but candidates must reside in the Greater Phoenix area.
Job Description
Who you are
You are a customer-focused individual who thrives on providing exceptional service and support. You understand the importance of building customer loyalty and retention, and you are passionate about making customers feel valued and appreciated. You possess strong communication skills and are comfortable advocating for client needs, ensuring that their concerns are addressed promptly and effectively.
You have a proactive approach to problem-solving and are eager to learn about the payment infrastructure and monetization platform that Payabli offers. You are adaptable and can work well in a team environment, collaborating with your colleagues to deliver the best possible experience for customers. You are detail-oriented and take pride in your ability to manage multiple tasks while maintaining a positive attitude.
What you'll do
As a Help Desk Analyst, you will be the first point of contact for customers seeking assistance with Payabli's services. You will handle inquiries, troubleshoot issues, and provide solutions to ensure customer satisfaction. Your role will involve documenting customer interactions and maintaining accurate records of support requests. You will work closely with the Support team to identify trends in customer issues and contribute to improving the overall customer experience.
You will also participate in training sessions to enhance your knowledge of Payabli's products and services, enabling you to provide informed support to customers. Your goal will be to create a positive impression and foster long-term relationships with clients, making them feel valued and appreciated.
What we offer
Payabli offers a fully remote work environment, allowing you to balance your professional and personal life effectively. You will be part of a dynamic team that values collaboration and innovation. The company is backed by top venture capital investors, providing a stable foundation for growth and development. You will have opportunities for professional development and career advancement as you contribute to the company's mission of enabling software companies to become payments companies.
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