About Nebius AI
Empowering AI with robust infrastructure solutions
Key Highlights
- Publicly traded on Nasdaq, expanding AI infrastructure market
- Headquartered in Amsterdam with hubs in the US, Europe, and Israel
- Team of around 400 skilled engineers focused on AI/ML
- Specializes in large-scale GPU clusters and cloud platforms
Nebius is a Nasdaq-listed company headquartered in Amsterdam, specializing in AI infrastructure solutions. With a team of around 400 engineers, Nebius provides large-scale GPU clusters and cloud platforms designed to support the rapid growth of the AI industry. The company has established R&D and co...
🎁 Benefits
Nebius offers competitive equity packages, a flexible PTO policy, and opportunities for remote work. Employees also benefit from a learning budget to ...
🌟 Culture
Nebius fosters a culture centered around engineering excellence and innovation in AI infrastructure. The company values collaboration across its globa...
Overview
Nebius AI is hiring a Data Centre IT Support Manager to oversee technical support operations within the data centre. You'll manage ticket queues and coordinate work for technicians. This role requires experience in IT support management.
Job Description
Who you are
You have a strong background in IT support management, with experience overseeing technical support operations in a data centre environment. You are skilled in managing ticket queues and ensuring compliance with service level agreements (SLAs). Your ability to assign and coordinate work for technicians based on urgency and skill set is essential for maintaining operational stability.
You possess hands-on experience with server hardware support, including rack-and-stack activities, cabling, and remote hands tasks. Your coordination skills extend to working with facilities teams on power, cooling, and other mechanical or electrical issues. You are the go-to person on-site during incidents and outages, ensuring timely resolution of IT and infrastructure-related issues.
What you'll do
In this role, you will manage and prioritize the data centre ticket queue, ensuring that all requests are handled efficiently and within agreed service levels. You will assign tasks to on-site technicians, taking into account their skills and the urgency of the issues at hand. Your oversight of hands-on support activities will be crucial in maintaining the operational integrity of the data centre.
You will coordinate with facilities teams to address any power, cooling, or mechanical issues that may arise, ensuring that the data centre operates smoothly. During incidents and outages, you will act as the on-site point of coordination, leading efforts to resolve issues quickly and effectively. Your role will be pivotal in maintaining a stable and efficient data centre environment.
What we offer
Nebius AI provides a competitive salary and a comprehensive benefits package. We offer opportunities for professional growth within the company, along with flexible working arrangements. You will be part of a dynamic and collaborative work environment that values initiative and innovation. As we continue to grow and expand our products, you will have the chance to work at the cutting edge of AI cloud infrastructure.
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