Employee Services Generalist • Mid-Level

Who you are

You have experience in HR operations, particularly in managing complex inquiries and cases — your analytical skills allow you to provide in-depth support for onboarding, benefits, payroll, and compliance initiatives. You understand the importance of delivering exceptional service at key moments in the employee lifecycle, including new-hire orientation and exit logistics.

You thrive in a collaborative environment, working closely with Global Talent Operations Centers to establish standardized services throughout the organization — your ability to navigate employment laws and regulations ensures compliance while enhancing the employee experience. You recognize that diversity builds stronger teams and approach inclusion thoughtfully.

What you'll do

In this role, you will be responsible for managing escalated HR inquiries and providing specialized insights to improve service delivery — your contributions will help drive the success of Netflix's HR services. You will collaborate with various teams to ensure that employees receive the support they need at critical moments in their careers.

You will analyze data to identify trends and areas for improvement in HR operations — your insights will help shape strategic projects and compliance initiatives. You will also play a key role in knowledge management, ensuring that information is accessible and useful for both employees and HR teams.

What we offer

At Netflix, you will be part of a culture that values innovation and collaboration — we encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work in a dynamic environment where your contributions directly impact the employee experience. We offer competitive compensation and a commitment to diversity and inclusion in our workforce.