Program Manager • Mid-Level

Who you are

You have a strong background in program management, particularly in learning and development, with a focus on customer service environments. You understand the importance of creating effective training programs that enhance the skills of call center agents and leaders. Your experience includes collaborating with cross-functional teams to develop curricula that meet diverse learning needs. You are passionate about fostering a culture of continuous improvement and innovation in training methodologies. You possess excellent communication skills, enabling you to convey complex concepts in an engaging manner. You are adaptable and thrive in a fast-paced environment, where you can take ownership of your projects and drive results.

What you'll do

In this role, you will be responsible for designing and implementing learning programs tailored for outsourced call centers. You will collaborate with various stakeholders to identify training needs and develop curricula that enhance agent performance. You will oversee the onboarding process for new agents, ensuring they receive the necessary training to excel in their roles. Additionally, you will create continuous education programs that keep agents updated on product launches and service enhancements. You will analyze training effectiveness and make data-driven decisions to improve learning outcomes. Your role will also involve mentoring and supporting other team members in the development of training materials. You will contribute to a culture of diversity and inclusion, recognizing the value of diverse perspectives in shaping effective training solutions.

What we offer

At Netflix, you will be part of a dynamic team that is dedicated to providing exceptional customer service. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work on impactful projects that shape the future of our customer service operations. We believe in empowering our employees to take ownership of their work and make meaningful contributions. Our commitment to diversity and inclusion ensures that you will be part of a team that celebrates different backgrounds and perspectives. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.