About Netflix
The streaming service redefining entertainment worldwide
Key Highlights
- Over 238 million subscribers across 190 countries
- Headquartered in Los Gatos, California
- Valued at over $150 billion
- Offers a vast library of original content and films
Netflix, headquartered in Los Gatos, California, is a leading streaming service with over 238 million subscribers globally. The platform offers a vast library of movies, TV shows, and original content, including award-winning series like 'Stranger Things' and 'The Crown.' With a market valuation exc...
🎁 Benefits
Employees enjoy competitive salaries, stock options, unlimited PTO, and comprehensive health benefits. Netflix also offers a flexible remote work poli...
🌟 Culture
Netflix fosters a culture of freedom and responsibility, encouraging employees to take risks and make decisions independently. The company values tran...
Overview
Netflix is seeking a Senior Manager for Technical Operations in CS Technology to lead a high-impact team ensuring the functionality of customer service tools and technologies. This role requires strong collaboration with various stakeholders and a focus on operational excellence.
Job Description
Who you are
You have extensive experience in technical operations, ideally within a customer service or technology environment. Your leadership skills shine as you manage a lean team across diverse regions, fostering collaboration and innovation. You understand the importance of ensuring that customer service tools are configured correctly and operate without issues, enabling seamless operations for global teams.
You possess a strong background in project management, with a proven track record of leading technical projects from planning through execution. Your ability to partner with cross-functional teams, including product management and engineering, is key to your success. You are committed to building a diverse and inclusive team, recognizing that varied perspectives enhance problem-solving and creativity.
Desirable
Experience in the entertainment or technology sector is a plus, as is familiarity with customer service operations. You are comfortable navigating complex technical environments and have a knack for identifying opportunities for improvement. Your strategic mindset allows you to anticipate challenges and implement effective solutions.
What you'll do
In this role, you will lead the Technical Operations function within the CS Technology team, ensuring that all tools and technologies are well-configured and running smoothly. You will coordinate the technical components of customer service projects, working closely with product and engineering teams to align on goals and deliverables. Your leadership will guide your team in executing projects that enhance the scalability and reliability of customer service operations.
You will be responsible for developing and implementing best practices for technical operations, ensuring that your team is equipped to handle the demands of a rapidly evolving environment. Collaboration with InfoSec and other stakeholders will be crucial as you work to maintain the security and integrity of customer service technologies.
Your role will also involve mentoring and developing your team members, fostering a culture of continuous improvement and professional growth. You will celebrate diversity within your team, understanding that a variety of perspectives leads to stronger outcomes.
What we offer
Netflix offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team dedicated to enhancing customer service technology. We provide competitive compensation and benefits, along with a culture that values diversity and inclusion. Join us in shaping the future of entertainment services as we continue to grow and evolve in a global market.
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