Implementation Consultant • Senior

Who you are

You have a strong background in implementation consulting, particularly in the SaaS and AI domains — you've successfully partnered with large enterprises to deliver impactful solutions that drive efficiency and enhance customer experiences. Your ability to translate complex business needs into scalable automation solutions sets you apart in the field.

With a keen understanding of customer success, you thrive in environments where you can serve as a trusted advisor — your experience allows you to navigate the intersection of technology and business strategy effectively. You are passionate about leveraging AI to transform customer journeys and improve operational outcomes.

You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams — your ability to articulate technical concepts to non-technical stakeholders is a key strength. You are comfortable working in fast-paced, entrepreneurial settings and are excited about the potential of AI in customer experience.

Desirable

Experience with leading AI platforms or automation tools is a plus — familiarity with agentic AI solutions will enhance your ability to deliver value to clients. A background in working with global brands or large-scale implementations will further strengthen your candidacy.

What you'll do

In this role, you will partner with some of the world’s largest enterprises to design, configure, and implement cutting-edge AI solutions — your focus will be on driving measurable impact for customers through effective automation strategies. You will work closely with clients to understand their unique challenges and develop tailored solutions that meet their needs.

You will serve as a trusted advisor throughout the implementation process, ensuring that clients are equipped to leverage the full potential of the AI platform — your expertise will guide them in achieving their business objectives. You will also collaborate with internal teams to refine product offerings based on customer feedback and market trends.

Your responsibilities will include conducting needs assessments, developing implementation plans, and providing ongoing support to ensure successful adoption of AI solutions — you will monitor project progress and make adjustments as necessary to meet client expectations. Additionally, you will contribute to the continuous improvement of implementation processes and methodologies.

What we offer

At Netomi, you will be part of a dynamic team that is at the forefront of the AI revolution — we offer a collaborative work environment where innovation is encouraged. You will have the opportunity to work with leading global brands and make a significant impact on their customer experience strategies.

We provide competitive compensation and benefits, along with opportunities for professional growth and development — your contributions will be recognized and valued as we work together to transform how enterprises engage with their customers. Join us in shaping the future of customer experience through AI.