About Netomi
Empowering customer service through AI automation
Key Highlights
- Raised $44.9 million in Series A funding
- Headquartered in San Mateo, CA
- 201-500 employees dedicated to AI-driven solutions
- Market leader in AI-first customer experience
Netomi is a leading provider of customer service automation solutions, leveraging AI to enhance customer interactions across email, chat, and mobile platforms. Headquartered in San Mateo, CA, Netomi has raised $44.9 million in Series A funding and serves a diverse range of clients looking to improve...
🎁 Benefits
Netomi offers equity opportunities, a 401K plan, and comprehensive health insurance. Employees enjoy flexible work environments, work-from-home option...
🌟 Culture
Netomi fosters a culture focused on leveraging AI to redefine customer service, emphasizing the importance of emotional and empathetic interactions. T...
Overview
Netomi is seeking a Solution Architect to lead the technical success of enterprise deployments involving AI-driven automation. This role focuses on solution architecture, integrations, and customer onboarding.
Job Description
Who you are
You have a strong background in solution architecture and are experienced in leading complex enterprise deployments. Your expertise in AI-driven automation and virtual agents allows you to effectively engage with customers and ensure their success. You are comfortable discussing integrations, security, and infrastructure, and you have a knack for translating technical concepts into customer-friendly language. You thrive in customer-facing roles and enjoy collaborating with cross-functional teams to deliver high-quality solutions. You understand the importance of customer onboarding and production readiness, and you are dedicated to ensuring that clients achieve their goals with the technology you help implement.
What you'll do
As a Solution Architect at Netomi, you will be responsible for leading the technical aspects of enterprise deployments. You will work closely with clients to understand their needs and design solutions that leverage our agentic AI platform. Your role will involve discussing integrations and security measures to ensure that deployments are robust and secure. You will guide customers through the onboarding process, ensuring they are equipped to use our platform effectively. Additionally, you will collaborate with engineering teams to address any technical challenges that arise during implementation. Your focus will be on delivering a seamless experience for clients and ensuring that they are satisfied with the solutions provided.
What we offer
At Netomi, you will be part of a dynamic team that is at the forefront of the AI revolution. We offer a collaborative work environment where your contributions will have a direct impact on the success of our clients. You will have the opportunity to work with some of the largest global brands and help them transform their customer experience. We value innovation and encourage you to bring your ideas to the table. Our commitment to employee growth means you will have access to professional development opportunities to enhance your skills and advance your career.
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