Solutions Engineer • Mid-Level

Who you are

You have a strong background in technical solutions and customer engagement — your experience allows you to effectively communicate complex ideas to both technical and non-technical stakeholders. You thrive in collaborative environments, working closely with product teams to ensure customer needs are met. Your strategic thinking enables you to identify opportunities for improvement and innovation within the customer experience. You are comfortable taking a hands-on approach, building demos and proof of concepts that clearly demonstrate the value of the solutions you propose. You understand the importance of being the voice of the customer, ensuring their feedback is integrated into product development. You are adaptable and can navigate the fast-paced world of AI technology, always eager to learn and grow.

Desirable

Experience in AI or machine learning environments is a plus, as it allows you to better understand the products and services you will be working with. Familiarity with customer relationship management tools can enhance your ability to manage customer interactions effectively. A background in software development or engineering can also be beneficial, providing you with the technical knowledge needed to bridge the gap between customers and product teams.

What you'll do

In your role as a Solutions Architect at Cohere, you will be responsible for engaging with customers to understand their business objectives and translating those into technical solutions. You will take ownership of the customer narrative, acting as a liaison between the customer and our product team. Your hands-on approach will involve building customer demos and proof of concepts that showcase the business value of our platform. You will collaborate with various stakeholders to ensure that the solutions you propose align with their goals and expectations. Additionally, you will provide guidance on best practices for implementing our solutions, helping customers to maximize their investment in our technology. Your role will also involve gathering feedback from customers to inform product development, ensuring that our offerings continue to meet their evolving needs. You will play a key role in driving customer satisfaction and retention, contributing to the overall growth of our business.

What we offer

Cohere provides a supportive and inclusive work environment where you can thrive. We offer a flexible remote work policy, allowing you to balance your professional and personal life effectively. Our benefits include a generous vacation policy, parental leave top-up, and personal enrichment benefits to support your well-being and professional growth. You will have the opportunity to work alongside some of the best minds in the industry, contributing to cutting-edge AI solutions that have a meaningful impact on the world. Join us in our mission to scale intelligence to serve humanity and shape the future of AI technology.