Account Manager • Lead

Who you are

You have a proven track record in account management, ideally within the insurance or financial services sector — your experience has equipped you with a deep understanding of client needs and the ability to drive strategic initiatives that enhance client satisfaction. You are a natural leader, capable of inspiring and guiding teams to achieve their best work while fostering a culture of collaboration and innovation. Your strong communication skills enable you to effectively convey complex ideas and build lasting relationships with clients and stakeholders alike.

You are passionate about leveraging technology to improve processes and outcomes — you understand the importance of modernizing traditional practices and are excited about the potential of technology to transform the insurance industry. Your analytical mindset allows you to assess risks and opportunities, ensuring that your team is always aligned with the company's vision and goals. You thrive in environments that value diversity, equity, and inclusion, and you are committed to creating a workplace where everyone feels valued and empowered.

What you'll do

As the Team Lead for Account Management in the Emerging Risk Unit, you will be responsible for implementing and growing the vision of the unit — you will drive innovation and efficiency through the enhanced use of technology and organizational alignment. You will lead a team of account managers, providing guidance and support as they work to meet the needs of fast-moving, venture-backed businesses facing new or rapidly evolving exposures. Your role will involve collaborating with cross-functional teams to ensure that client experiences are seamless and that the services provided are tailored to their unique challenges.

You will also be tasked with developing and executing strategies that enhance client engagement and retention — this will involve analyzing client feedback and market trends to identify areas for improvement and growth. You will play a key role in fostering a high-performance culture within your team, encouraging continuous learning and development while ensuring that the team remains aligned with the company's mission and values. Your leadership will be crucial in navigating the complexities of the insurance landscape and ensuring that Newfront remains at the forefront of industry innovation.

What we offer

Newfront offers a dynamic work environment where you can make a significant impact on the future of the insurance industry. We prioritize employee wellness and work-life balance, providing a culture that supports both professional and personal growth. You will have the opportunity to work with a diverse team of experts who are passionate about redefining the insurance experience. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills could be just what we need to continue our mission.