Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, demonstrating your ability to manage a large portfolio of clients effectively. You understand the importance of driving measurable outcomes and have experience in retention, adoption, and expansion strategies. Your strong judgment and autonomy allow you to make decisions that positively impact your customers and the business.

You excel in proactive engagement, utilizing calls, meetings, and scaled campaigns to drive value for your customers. You are data-driven, using health signals and usage data to prioritize actions that will have the highest impact. Your ability to anticipate issues and take ownership of solutions sets you apart in this high-volume role.

You thrive in a fast-paced environment and are comfortable managing 150-300 accounts with urgency and focus. Your accountability for results is evident in your approach to customer relationships, where you act as the CEO of your book of business, ensuring that each customer receives the attention and support they need to succeed.

Desirable

Experience in the education sector or with educational technology platforms is a plus. Familiarity with CRM tools and customer engagement strategies will enhance your effectiveness in this role.

What you'll do

As a Customer Success Manager at Newsela, you will own a portfolio of 150-300 customers, focusing on retention, adoption, and expansion outcomes. You will proactively engage with customers through calls and meetings, ensuring they derive maximum value from our platform. Your role will involve monitoring health signals and usage data to identify risks and opportunities early, allowing you to prioritize high-impact actions.

You will lead the renewal strategy and execution, working to reduce risk and secure long-term partnerships with your customers. Identifying and driving expansion opportunities in partnership with the sales team will be a key aspect of your responsibilities. You will run efficient, scalable motions, utilizing segmentation and automation to enhance customer engagement and satisfaction.

What we offer

Newsela offers a competitive compensation package, including a base salary range of $65,000—$75,000 USD, along with incentive stock options and benefits. You will have the opportunity to work in a supportive environment that values your contributions and encourages professional growth. Join us in making a meaningful impact on education and helping teachers and students succeed through our innovative platform.