Technical Support • Entry-Level

Who you are

You are an analytical and diligent individual who thrives in a customer-centric environment. As a Technical Support Representative, you are technically proficient and passionate about technology and networking. You take pride in your high-quality work and are eager to learn new things, demonstrating care for customers by maintaining relationships and providing amazing service. You are quick to find appropriate solutions when customers have concerns, always aiming to understand the 'why' behind their issues.

You enjoy collaborating with incredible people and are ready to make an impact in the customer experience space. You understand that meaningful connections drive better business outcomes and are excited to be part of a forward-thinking culture that values innovation and customer obsession. You are looking for a role that allows you to grow and develop your skills in a supportive environment.

What you'll do

In this role, you will be responsible for providing exceptional technical support to Nextiva's customers. You will engage with clients to troubleshoot issues, answer questions, and guide them through the Nextiva platform. Your goal will be to ensure that customers have a seamless experience and feel valued throughout their interactions with the company. You will work closely with other team members to share insights and improve service delivery, contributing to a culture of continuous learning and improvement.

You will also participate in training sessions to become an expert in the Nextiva platform, allowing you to provide informed and effective support. As you grow in your role, you will have opportunities to take on additional responsibilities and contribute to team projects aimed at enhancing customer satisfaction and operational efficiency.

What we offer

Nextiva offers a dynamic work environment where you can thrive and develop your career. You will be part of a team that is dedicated to redefining customer experiences and making a positive impact on businesses worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to create amazing customer experiences and be part of a company that is trusted by over 100,000 businesses globally.