Technical Support • Entry-Level

Who you are

As a Technical Support Representative at Nextiva, you are analytical and technically proficient, with a passion for technology and networking. You thrive in an environment where you can continuously learn and grow, taking pride in delivering high-quality work. Your ability to maintain relationships with clients and provide exceptional service is paramount. You are dedicated to understanding customer concerns and finding effective solutions, ensuring that every interaction is meaningful and impactful.

You possess strong communication skills and are comfortable working in a remote setting, collaborating with a diverse team. Your enthusiasm for technology drives you to become an expert in the Nextiva platform, enabling you to assist customers effectively. You are eager to contribute to a culture that values innovation and customer obsession, making you a perfect fit for our team.

What you'll do

In this role, you will be responsible for providing outstanding technical support to Nextiva's customers, addressing their inquiries and resolving issues efficiently. You will engage with customers through various channels, ensuring they receive timely and accurate assistance. Your goal will be to enhance the customer experience by understanding their needs and delivering tailored solutions. You will also participate in ongoing training to deepen your knowledge of the Nextiva platform and stay updated on new features and services.

As you grow in your role, you will have the opportunity to collaborate with other teams, sharing insights and feedback to improve our services. Your contributions will help shape the future of customer experiences at Nextiva, as you work alongside a team that is committed to redefining how businesses connect.

What we offer

Nextiva offers a supportive and dynamic work environment where you can thrive and develop your skills. We believe in fostering a culture of collaboration and innovation, empowering you to make a real impact. Join us and be part of a team that is dedicated to delivering amazing customer experiences while embracing the latest technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.