Site Reliability Engineer • Lead

Who you are

You have a strong background in managing NOC and SRE teams, with a focus on operational excellence and system reliability. Your experience includes hands-on leadership in cloud platform services, ensuring high availability and performance while adhering to security standards. You excel in coaching and mentoring engineers, fostering a collaborative environment across teams in the EMEA region.

You possess excellent communication skills, acting as a bridge between regional engineering teams and global partners. Your ability to maintain ongoing collaboration with teams across different countries enhances troubleshooting and technical issue resolution. You are adept at managing team performance and working closely with HR and executive leadership to develop talent.

Your technical expertise includes maintaining and improving monitoring, alerting, and observability systems. You understand the importance of proactive operations and are committed to enhancing system reliability through effective engineering practices. You thrive in environments that challenge your limits and push for continuous improvement.

Desirable

Experience with incident response and a strong understanding of cloud infrastructure will be beneficial. Familiarity with various monitoring tools and observability practices is a plus, as is a background in cross-team alignment and collaboration.

What you'll do

In this role, you will lead the NOC and SRE engineering teams, ensuring operational excellence across the UK and EU. You will provide hands-on operational and technical leadership, focusing on maintaining high availability and system performance. Your responsibilities will include overseeing service delivery and ensuring adherence to security and resiliency standards.

You will act as the primary communication bridge between EMEA engineering teams and global partners, facilitating collaboration and troubleshooting efforts. Your leadership will guide the hiring, development, and performance management of your team, ensuring they are equipped to meet the challenges of the role.

You will maintain and improve monitoring and observability systems, ensuring that the infrastructure is reliable and efficient. Your proactive approach will help identify potential issues before they impact service delivery, allowing for seamless operations across the organization.

What we offer

NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values operational excellence and innovation, with opportunities to lead and mentor talented engineers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

You will have access to ongoing professional development and training opportunities, allowing you to stay at the forefront of industry trends and technologies. Join us in making a significant impact in the field of cloud services and operational reliability.