Technical Account Manager • Lead

Who you are

You have a proven track record in managing teams and delivering technology solutions, particularly in the realm of customer services automation. Your leadership style fosters collaboration and high performance, ensuring that your team is motivated and aligned with the company's goals. You possess strong matrix management skills, allowing you to effectively partner with various stakeholders across the organization to drive successful customer outcomes.

You are adept at providing coaching, feedback, and performance management to your team members, helping them to grow and develop in their roles. Your strategic oversight ensures that the delivery and optimization of customer services automation products meet the highest standards. You thrive in environments that challenge your limits and push you to innovate.

What you'll do

As the Tech Manager, you will oversee the delivery, implementation, and deployment of NICE's customer services automation solutions. You will be responsible for managing a diverse team of professionals, ensuring that they have the resources and support needed to succeed. Your role will involve strategic leadership and hands-on engagement, blending both oversight and direct involvement in projects.

You will work closely with associates within the AI Center of Excellence and across the broader organization to ensure that customer needs are met effectively. Your responsibilities will include prioritizing and assigning tasks, managing team performance, and fostering a collaborative environment that encourages innovation and excellence.

What we offer

At NICE, you will be part of a dynamic team that is committed to challenging the status quo and delivering exceptional results. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in making a significant impact in the field of customer services automation.