Technical Account Manager • Senior

Who you are

You are a seasoned Technical Account Manager with a proven track record in account management and technical resolution. You excel in exceeding customer expectations and are committed to improving processes and technology to meet company growth objectives. Your ability to resolve complex problems and provide excellent technical and customer service sets you apart in your field.

You thrive on building strong, collaborative relationships with clients, fostering trust and long-term partnerships. Your deep knowledge of NICE products and technologies enables you to troubleshoot client issues effectively and optimize their solutions. You take a client-centric approach, ensuring that customers succeed in their business using our technology and services.

What you'll do

In this role, you will become a trusted advisor for key clients, helping them overcome technical challenges and ensuring their success with NICE products and services. You will collaborate effectively across internal teams to provide clients with exceptional technical support and customer service. Your responsibilities will include driving client success, expanding product usage, and serving as a reference for prospective customers.

You will leverage your technical expertise to resolve complex issues and optimize client solutions, ensuring that they derive maximum value from our offerings. Your role will also involve fostering strategic relationships with clients, which is crucial for long-term partnerships and client satisfaction.

What we offer

At NICE, we offer an ambitious environment where you can challenge your limits and grow your career. You will be part of a dynamic team that values excellence and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.