Technical Account Manager • Senior

Who you are

You are an experienced Technical Account Manager with a strong background in account management and project management, particularly within the contact center industry. You excel in building and maintaining trusted advisor relationships with clients, understanding their business needs, and proposing tailored solutions that optimize their use of Five9's platform. Your ability to articulate the value of services and products through effective presentations and discussions is a key strength. You are passionate about customer satisfaction and have a proven track record of enhancing operational effectiveness for clients.

You have a collaborative mindset and thrive in a team-first culture, where diversity and inclusion are celebrated. Your experience in technical consulting allows you to educate and train clients on the administration and utilization of Five9 products, ensuring they achieve the maximum benefit from the solutions provided. You are adaptable and can navigate the complexities of client requirements, always aiming to exceed expectations.

Desirable

Experience in cloud contact center software is a plus, as is familiarity with customer experience strategies. You are comfortable working in a hybrid environment and can manage multiple client accounts simultaneously while maintaining a high level of service.

What you'll do

As a Senior Technical Account Manager at Five9, you will play a critical role in supporting our clients by providing excellent account management and technical consulting. You will partner with clients to understand their unique business needs and propose recommendations that enhance their operational effectiveness. Your responsibilities will include conducting presentations and demonstrations of Five9's services and products, ensuring clients are well-informed and confident in utilizing our platform.

You will be responsible for maintaining a high level of customer satisfaction by proactively addressing client concerns and providing solutions that meet their requirements. Your role will involve collaborating with internal teams to ensure that client feedback is incorporated into product development and service enhancements. You will also be tasked with educating clients on best practices for using Five9 products, helping them to maximize their investment and achieve their business goals.

In this position, you will have the opportunity to contribute to the growth of Five9 by fostering strong relationships with clients and acting as their advocate within the organization. You will be instrumental in driving customer success and ensuring that Five9 remains a trusted partner in their journey towards improved customer experience.

What we offer

At Five9, we offer a supportive and inclusive work environment where you can thrive and grow. We celebrate diversity and encourage our employees to bring their authentic selves to work. You will have access to professional development opportunities and the chance to work with a talented team dedicated to innovation and excellence in customer experience. We provide competitive compensation and benefits, ensuring that you are rewarded for your contributions to our success. Join us in making a difference in the world of customer experience.