Project Manager • Senior

Who you are

You have a proven track record in project management, particularly in client services, with a focus on maintaining strategic relationships and ensuring service excellence. Your experience allows you to navigate complex client needs and align them with business objectives effectively. You are a subject matter expert in the solutions you manage, ensuring that clients derive maximum value from the services provided. You possess strong communication skills, enabling you to act as the primary interface between clients and support organizations, managing critical issues and escalations with ease.

You thrive in a collaborative environment, working closely with various stakeholders to drive project success. Your ability to influence tactical activities across client business units is key to your role, as you work to enhance service delivery and client satisfaction. You are detail-oriented, with a strong focus on project lifecycles, from initiation through deployment, ensuring that all tasks are completed within time and budget constraints.

Desirable

Experience in the financial services sector or with technology solutions is a plus, as it will enhance your ability to understand client needs and deliver tailored solutions. Familiarity with project management tools and methodologies will also be beneficial in this role.

What you'll do

As a Senior Client Services Project Manager at NICE, you will be responsible for overseeing the entire project lifecycle, ensuring that all phases from initiation to deployment are executed flawlessly. You will manage project tasks, including schedules, budgets, and resources, to deliver quality solutions that meet client expectations. Establishing and maintaining relationships with key members of client teams will be crucial, as you will need to communicate effectively with both business users and management personnel.

You will prepare project status reports and ensure that all stakeholders are informed of progress and any issues that arise. Your role will involve proactive and reactive support post-implementation, ensuring alignment with customer priorities and NICE's business objectives. You will also be tasked with managing critical issues and requests related to escalations and missed expectations, acting as a trusted advisor to clients throughout the project.

What we offer

NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will have the opportunity to work with a diverse team of professionals and contribute to innovative solutions that impact clients positively. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us to make a significant impact in the client services domain and help shape the future of our solutions.