Site Reliability Engineer • Senior

Who you are

You have 5+ years of experience in site reliability engineering, with a strong focus on improving system reliability and availability. Your background includes providing on-call support for major incidents and implementing solutions to reduce outages. You are skilled in creating dashboards for observability and have experience with SLI/SLO metrics.

You have a solid understanding of cloud technologies, particularly AWS, and are proficient in automation tools and practices. Your experience includes consulting with development teams to enhance their reliability and you are comfortable documenting processes and findings to share with your peers.

You are a proactive problem solver who enjoys identifying root causes of incidents and implementing permanent fixes. Your ability to work collaboratively with cross-functional teams ensures that you can effectively support services before they go live, contributing to system design and monitoring setups.

You have a passion for mentoring and training other SREs, helping them grow in their roles. Your communication skills allow you to effectively convey complex technical concepts to both technical and non-technical stakeholders.

What you'll do

In this role, you will be responsible for improving the reliability and availability of NICE's cloud solutions. You will create dashboards to provide observability for development teams, ensuring they have the necessary insights into their applications' health. You will consult with various work streams on SRE services, helping them enhance their reliability practices.

You will automate manual processes to reduce toil and participate in the design and scoping of new solutions to meet internal customer needs. Thorough documentation of your findings and processes will be essential, as you will share this knowledge with other SREs to foster a culture of continuous improvement.

You will meet regularly with Incident and Problem Management teams to discuss major incidents, helping to identify root causes and implement permanent fixes. Your role will also involve assisting other teams with data and performance analysis to diagnose issues effectively.

As part of your responsibilities, you will review the work of other SREs and provide mentorship, ensuring that best practices are followed across the team. You will support services before they go live through system design consulting and by developing software solutions that enhance reliability.

What we offer

NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values innovation and excellence, with opportunities to work on cutting-edge technologies. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse talents.

You will have access to professional development resources and the chance to work with a global team of experts. Our culture promotes collaboration and knowledge sharing, ensuring that you can thrive in your role and contribute to the success of the organization.