About Nielsen
Transforming data into actionable insights for businesses
Key Highlights
- Headquartered in New York, NY with 40,000 employees
- Publicly traded with a valuation of approximately $5 billion
- Serves major clients like Procter & Gamble and Unilever
- Focuses on market measurement in media, retail, and advertising
Nielsen Holdings PLC is a leading global data and analytics company headquartered in New York, New York. With a workforce of approximately 40,000 employees, Nielsen provides insights into consumer behavior and media consumption, serving clients like Procter & Gamble and Unilever. The company went pu...
π Benefits
Nielsen offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
π Culture
Nielsen promotes a data-driven culture that values innovation and collaboration, encouraging employees to leverage analytics for impactful decision-ma...
Overview
Nielsen is hiring a Customer Success Manager - Digital to ensure customer satisfaction and drive business growth. You'll build strong relationships with clients in the digital tech and media space. This role requires expertise in customer success and a passion for digital advertising.
Job Description
Who you are
You have a strong background in customer success, ideally with experience in the digital advertising or media measurement space. You understand the importance of building relationships and delivering exceptional customer experiences that lead to business growth. Your ability to communicate effectively and advocate for customer needs is key to your success in this role. You are motivated to help clients realize the value of Nielsen's products and services, and you thrive in collaborative environments where you can work closely with support, commercial, product, and operations teams.
You are passionate about digital advertising and eager to share your knowledge with clients. Your internal drive to grow relationships and influence outcomes sets you apart. You are committed to understanding the products and data that drive customer success, and you are excited about the potential to impact the future of cross-media measurement with Nielsen ONE.
What you'll do
As a Customer Success Manager - Digital, you will play a critical role in ensuring customer satisfaction by helping clients utilize Nielsenβs products effectively. You will be responsible for driving adoption and usage of Nielsen's Digital/Cross-Platform Audience Measurement suite of products. Your primary goal will be to accelerate customer adoption and time to value, fostering advocacy and loyalty among your clients. You will work closely with various teams to deliver exceptional customer service and drive revenue growth from existing customers.
You will lead clients within the digital tech, publisher, platform, or streaming space, providing them with actionable insights and support. Your role will involve teaching customers how to derive value from Nielsen's solutions, ensuring they achieve their goals and maximize their investment. You will be on point for driving customer engagement and satisfaction, ultimately contributing to the success of Nielsen's mission in the digital advertising landscape.
What we offer
Nielsen offers a dynamic work environment where you can make a significant impact on customer success and business growth. You will have the opportunity to work with a talented team dedicated to delivering exceptional value to clients. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of cross-media measurement and helping our customers succeed in the digital age.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Nielsen.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Nielsen is hiring a Customer Success Manager - Digital to ensure customer satisfaction and drive value realization from Nielsenβs products. You'll work closely with Fortune 500 clients and their agency partners to enhance customer experiences and foster business growth.
Account Manager
Rain is hiring an Account Manager to onboard new companies onto their platform and ensure customer success. You'll work closely with cross-functional teams to provide seamless support. This role requires strong analytical skills and attention to detail.
Customer Success Manager
Roku is hiring a Customer Success Manager to build and maintain strong relationships with clients in the fast-growing CTV advertising space. This role requires collaboration with the Sales team and a focus on client satisfaction.
Account Manager
Warp is hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from payroll and tax solutions while identifying opportunities for growth. This position requires a strong ability to manage customer accounts and drive retention.
Customer Success Manager
9fin is hiring a Customer Success Manager to enhance client relationships and drive product usage. You'll collaborate with account managers and innovate communication strategies. This role requires strong interpersonal skills and a focus on customer experience.