About Nielsen
Transforming data into actionable insights for businesses
Key Highlights
- Headquartered in New York, NY with 40,000 employees
- Publicly traded with a valuation of approximately $5 billion
- Serves major clients like Procter & Gamble and Unilever
- Focuses on market measurement in media, retail, and advertising
Nielsen Holdings PLC is a leading global data and analytics company headquartered in New York, New York. With a workforce of approximately 40,000 employees, Nielsen provides insights into consumer behavior and media consumption, serving clients like Procter & Gamble and Unilever. The company went pu...
🎁 Benefits
Nielsen offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
🌟 Culture
Nielsen promotes a data-driven culture that values innovation and collaboration, encouraging employees to leverage analytics for impactful decision-ma...
Overview
Nielsen is hiring a Customer Success Manager - Digital to ensure customer satisfaction and drive value realization from Nielsen’s products. You'll work closely with Fortune 500 clients and their agency partners to enhance customer experiences and foster business growth.
Job Description
Who you are
You have a strong background in customer success, ideally with experience in digital advertising and measurement. Your ability to build relationships with clients is exceptional, and you are motivated to help them achieve their goals using Nielsen's products. You understand the importance of customer satisfaction and are passionate about driving value for clients. You thrive in collaborative environments, working closely with support, commercial, product, and operations teams to ensure clients derive maximum benefit from the solutions offered.
You possess a keen understanding of digital advertising and are excited to share your knowledge with clients. Your internal drive to grow relationships and influence outcomes is evident in your work. You are proactive in identifying opportunities for clients to leverage Nielsen’s Digital/Cross-Platform Audience Measurement suite effectively. Your communication skills are top-notch, allowing you to articulate complex concepts clearly and effectively to diverse audiences.
What you'll do
As a Customer Success Manager - Digital at Nielsen, you will play a critical role in ensuring customer satisfaction by helping clients utilize Nielsen’s products and services. Your primary responsibility will be to build strong relationships with customers and provide exceptional customer experiences that result in business growth and additional recurring revenue. You will lead clients that primarily include direct Fortune 500 client brand teams and their agency partners, driving adoption and usage of several online Nielsen measurement products.
You will work closely with various teams to drive value realization and adoption of Nielsen’s solutions. Your mission is to enable customers to derive exceptional value from our solutions by teaching them to elicit actionable insights. You will be on point for accelerating adoption and time to customer value, driving advocacy and loyalty among your clients. Your role will involve understanding our product, data, and customer needs to ensure they are fully engaged and satisfied with the services provided.
What we offer
Nielsen offers a dynamic work environment where you can make a significant impact on the future of cross-media measurement. You will have the opportunity to work with leading brands and agencies, helping them navigate the complexities of digital advertising. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of audience measurement and delivering exceptional value to our clients.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Nielsen.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Nielsen is hiring a Customer Success Manager - Digital to ensure customer satisfaction and drive business growth. You'll build strong relationships with clients in the digital tech and media space. This role requires expertise in customer success and a passion for digital advertising.
Account Manager
Rain is hiring an Account Manager to onboard new companies onto their platform and ensure customer success. You'll work closely with cross-functional teams to provide seamless support. This role requires strong analytical skills and attention to detail.
Customer Success Manager
Roku is hiring a Customer Success Manager to build and maintain strong relationships with clients in the fast-growing CTV advertising space. This role requires collaboration with the Sales team and a focus on client satisfaction.
Account Manager
Warp is hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from payroll and tax solutions while identifying opportunities for growth. This position requires a strong ability to manage customer accounts and drive retention.
Customer Success Manager
9fin is hiring a Customer Success Manager to enhance client relationships and drive product usage. You'll collaborate with account managers and innovate communication strategies. This role requires strong interpersonal skills and a focus on customer experience.