Technical Support Engineer • Entry-Level

Who you are

You are a detail-oriented individual with a strong commitment to customer satisfaction. You thrive in a collaborative environment and are eager to learn and adapt to new challenges. Your ability to troubleshoot technical issues and follow Standard Operating Procedures (SOPs) will be key to your success in this role. You understand the importance of effective communication and are comfortable serving as the primary point of contact for customer inquiries.

You possess a flexible mindset, ready to provide support across different time zones, including both IST and US business hours. Your dedication to operational stability and enhancing customer satisfaction drives you to continuously improve processes and SOPs for recurring issues. You are proactive in seeking solutions and are not afraid to escalate issues to the development team when necessary.

What you'll do

In this role, you will be responsible for managing lineups and metadata across various media channels, ensuring that data from local and national providers is accurately captured and maintained. You will serve as the first line of support for customer and stakeholder inquiries, troubleshooting issues and providing timely resolutions. Your role will involve close collaboration with cross-functional teams to ensure effective issue resolution and operational stability.

You will debug and attempt to resolve issues independently, utilizing SOPs to guide your troubleshooting efforts. When faced with complex problems that require additional expertise, you will escalate these issues to the development team. Your goal will be to ensure efficient handling of support requests, contributing to a seamless experience for clients and stakeholders.

What we offer

At Nielsen, you will join a dynamic team committed to excellence and innovation in the media industry. We offer a supportive work environment where your contributions are valued, and your professional growth is encouraged. You will have the opportunity to work with talented individuals who are passionate about driving impactful results. We believe in empowering our employees to succeed, and we champion your efforts to make a difference in the media landscape.