Technical Support Engineer • Entry-Level

Who you are

You are a detail-oriented individual with a strong commitment to customer satisfaction. You thrive in a collaborative environment and are eager to learn and adapt to new challenges. Your ability to troubleshoot technical issues and follow Standard Operating Procedures (SOPs) will be key to your success in this role. You understand the importance of managing lineups and metadata across various media channels and are excited to contribute to the media revolution at Nielsen.

You possess excellent communication skills, allowing you to serve as the primary point of contact for customer and stakeholder inquiries. Your flexibility to provide support across different time zones, including both IST and US business hours, demonstrates your dedication to ensuring timely issue resolution. You are proactive in seeking solutions and are comfortable escalating issues to the development team when necessary.

What you'll do

In this role, you will be responsible for troubleshooting issues and providing technical support to clients. You will follow established SOPs to resolve issues independently and ensure efficient handling of support requests. When faced with complex problems, you will escalate them to the next level of support, collaborating closely with the development team to drive operational stability.

Your role will involve managing inquiries from customers and stakeholders, ensuring that their concerns are addressed promptly and effectively. You will work closely with cross-functional teams to enhance customer satisfaction and continuously improve SOPs for recurring issues. Your contributions will play a critical role in capturing audience engagement with content across various media channels, including cable, broadcast, and video on demand.

What we offer

At Nielsen, you will join a dynamic team committed to excellence and the ambition to make an impact together. We champion your success because when you succeed, we do too. You will have the opportunity to work in a supportive environment that values your contributions and encourages your professional growth. Join us in powering a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.