Technical Support Engineer • Entry-Level

Who you are

You are a detail-oriented individual with a strong commitment to customer satisfaction. You thrive in a collaborative environment and are eager to learn and adapt to new challenges. Your ability to troubleshoot technical issues and follow Standard Operating Procedures (SOPs) will be key to your success in this role. You understand the importance of operational stability and are dedicated to enhancing the customer experience through effective issue resolution.

You possess excellent communication skills, allowing you to serve as the primary point of contact for customer and stakeholder inquiries. Your flexibility to work across different time zones, including both IST and US business hours, demonstrates your commitment to supporting the team and its clients. You are proactive in identifying recurring issues and are motivated to improve SOPs for better efficiency.

What you'll do

As a Technical Support Engineer at Nielsen, you will be responsible for managing lineups and metadata across various media channels, including cable, broadcast, and video on demand. Your role will involve troubleshooting issues independently and escalating them to the development team when necessary. You will collaborate closely with cross-functional teams to ensure timely and effective issue resolution, driving operational stability and enhancing customer satisfaction.

You will debug and attempt to resolve issues using established SOPs, ensuring efficient handling of support requests. Your goal will be to continuously improve SOPs for recurring issues, contributing to the overall efficiency of the support team. You will play a critical role in managing customer inquiries and ensuring that all issues are addressed promptly and effectively.

What we offer

At Nielsen, you will join a dynamic team committed to excellence and the ambition to make an impact together. We champion your success because when you succeed, we do too. You will have the opportunity to work in a supportive environment that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.