About Nooks
AI-driven sales solutions for remote teams
Key Highlights
- Raised $70 million in funding, with rounds in 2024
- Headquartered in Polk Gulch, San Francisco, CA
- Specializes in AI tools for sales teams
- Offers 'Call Analytics' for call transcription and analysis
Nooks, headquartered in Polk Gulch, San Francisco, CA, is an AI-powered parallel dialer and virtual sales floor designed specifically for sales teams. Founded in 2020, Nooks has raised $70 million in funding, with significant rounds occurring in 2024 due to rapid growth. The platform offers tools li...
🎁 Benefits
Nooks offers competitive equity options, generous PTO policies, and a flexible remote work environment to support a healthy work-life balance for its ...
🌟 Culture
Nooks fosters a unique culture focused on enhancing collaboration and team building in remote settings, leveraging AI to streamline sales processes wh...
Staff Engineer • Senior
Skills & Technologies
Overview
Nooks is hiring a Staff Software Engineer specializing in Voice AI to architect and improve real-time voice infrastructure. You'll work with technologies like WebRTC and Twilio to ensure high-quality audio/video calling. This position requires 6-10+ years of backend engineering experience.
Job Description
Who you are
You have 6–10+ years of backend engineering experience, particularly with real-time audio/video or telephony systems — you've built and maintained scalable infrastructures that handle high volumes of calls while ensuring quality and reliability. Your hands-on experience with technologies like WebRTC, SIP, and Twilio means you're well-versed in the nuances of voice communication and can troubleshoot complex issues effectively.
You possess a strong foundation in distributed systems and low-latency infrastructure — you understand the challenges of maintaining quality of service (QoS) in real-time applications and have a track record of optimizing latency, jitter, and packet loss. Your debugging skills are top-notch, allowing you to quickly identify and resolve issues that may arise in call flows.
What you'll do
In this role, you will own the backend infrastructure for real-time audio/video calling, ensuring that the dialer scales reliably to handle 10× volume. You'll architect and improve the real-time voice infrastructure using technologies like WebRTC and Twilio, focusing on delivering exceptional call quality and meeting SLA targets globally. Your responsibilities will include building services for advanced features such as call transfers, monitoring, and recordings, as well as developing observability and debugging tools for call flows.
You will partner closely with Product and Support teams to enable new audio/video features and ensure fast issue resolution. Your expertise will guide the team in implementing best practices for infrastructure management and performance optimization, contributing to the overall success of Nooks' AI Sales Assistant Platform.
What we offer
At Nooks, we foster a collaborative environment where innovation thrives. You'll be part of a high-performing team that has raised over $70M from top VCs and is committed to transforming the sales process through AI technology. We offer competitive compensation and opportunities for professional growth as we continue to scale our operations and impact in the sales tech industry.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Nooks.
Similar Jobs You Might Like
Based on your interests and this role
Software Engineering
Nooks is hiring a Senior Software Engineer to own backend infrastructure for real-time audio/video calling. You'll work with WebRTC, SIP, and Twilio to ensure high-quality call experiences. This position requires 6-10+ years of experience in backend engineering.
Ai Engineer
Uber is hiring a Staff Voice AI Engineer to lead the design and deployment of large-scale Voice AI systems. You'll work with technologies like Automatic Speech Recognition and Large Language Models to enhance voice interactions across Uber's ecosystem. This position requires extensive experience in AI and voice technologies.
Staff Engineer
Decagon is hiring a Staff Software Engineer focused on Voice Agent to build real-time systems for conversational AI. You'll work with technologies like Java, Python, and AWS to enhance customer experiences. This position requires significant experience in real-time audio systems and machine learning.
Software Engineering
Decagon is hiring a Senior Software Engineer focused on Voice Agent to build real-time systems for conversational AI. You'll work with technologies like Java and voice recognition to enhance customer experiences. This position requires experience in real-time audio processing and low latency applications.
Staff Engineer
Plaid is hiring a Staff Software Engineer - AI to drive the integration of AI into financial tools and experiences. You'll work on innovative solutions that empower developers and consumers alike. This role requires expertise in AI and machine learning.