About Notion
The productivity platform that adapts to you
Key Highlights
- Valuation over $10B, up from $2B in 2020
- 20 million users, including McDonaldβs and IBM
- $335M raised from investors like Index Ventures
- Headquartered in Yerba Buena, San Francisco, CA
Notion is a leading productivity platform headquartered in Yerba Buena, San Francisco, CA. It empowers users to manage workflows through a customizable workspace that integrates documents, projects, and knowledge management. With a valuation exceeding $10B, Notion has secured $335M in funding from i...
π Benefits
Notion offers competitive equity packages, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget to support ...
π Culture
Notion fosters a culture of autonomy and creativity, allowing employees to shape their work environment. The company emphasizes a user-centric approac...
Customer Success Manager β’ Mid-Level
Notion β’ San Francisco - On-Site
Overview
Notion is hiring an Enterprise Customer Success Manager to drive adoption and retention for their product. You'll serve as a trusted advisor to customers and help shape the future of Customer Success at Notion. This role requires strong interpersonal skills and a passion for customer engagement.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within a technology or SaaS environment. Your experience has equipped you with the ability to build relationships and trust with enterprise clients, ensuring they derive maximum value from the product. You are a proactive problem solver who enjoys engaging with customers to understand their needs and challenges. You thrive in collaborative environments and are comfortable working with cross-functional teams to drive customer success initiatives. Your communication skills are top-notch, allowing you to effectively convey complex concepts in a clear and engaging manner. You are passionate about technology and have a keen interest in helping customers leverage tools to improve their workflows.
What you'll do
In this role, you will drive adoption, retention, and expansion of Notion's product among enterprise customers. You will serve as a trusted advisor, hosting training sessions and onboarding workshops to educate customers on best practices and new use cases. Your insights from customer interactions will be invaluable in shaping product development and enhancing customer satisfaction. You will work closely with the product team to relay customer feedback and help define the future direction of Notion's offerings. As an early member of the Enterprise team, you will play a key role in establishing processes and strategies that will set the foundation for Customer Success at Notion. You will also collaborate with sales and marketing teams to ensure a seamless customer journey from acquisition to retention.
What we offer
Notion offers a vibrant work culture that emphasizes collaboration and innovation. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of our customers and the growth of the company. We provide competitive compensation, including a salary range of $180,000-$240,000 for this role, along with benefits that support your well-being and professional development. Join us in our mission to help teams get everything done in one place, and be part of a company that values your input and expertise.
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