About Siena AI
Transforming customer service with AI empathy
Key Highlights
- $4.7 million in seed funding to enhance product development
- Headquartered in SoMa, San Francisco, CA
- Handles over 80% of customer service interactions
- Supports clients in reducing customer support costs significantly
Siena is an AI-powered customer service platform headquartered in SoMa, San Francisco, CA, focused on automating customer interactions with a brand's voice and empathy. With $4.7 million in seed funding, Siena aims to enhance customer experiences for commerce businesses by handling over 80% of routi...
🎁 Benefits
Siena offers flexible remote work options, unlimited PTO with a minimum of 15 days off per year, stock options, flexible working hours, and a growth s...
🌟 Culture
Siena emphasizes the importance of customer service in commerce, fostering a culture that prioritizes innovation in automating customer interactions w...
Technical Support Engineer • Mid-Level
Skills & Technologies
Overview
Siena AI is seeking a Technical Support Engineer to solve complex engineering problems that impact customer success. You'll work at the intersection of customer experience and technical problem-solving. This role requires strong debugging skills and experience with production systems.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in engineering or software development. You thrive in environments where you can solve complex problems and enjoy being the bridge between customers and engineering teams. Your ability to debug production systems and write code is essential, as is your passion for enhancing customer experiences through technology. You understand the importance of empathy in customer interactions and are committed to providing exceptional support. You are adaptable and enjoy working in a fast-paced, innovative environment where your contributions can make a significant impact.
Desirable
Experience with AI technologies or customer experience platforms is a plus. Familiarity with coding languages and debugging tools will help you excel in this role. A background in software engineering or a related field will give you an edge in understanding the technical challenges our customers face.
What you'll do
As a Technical Support Engineer at Siena AI, you will be responsible for diagnosing and resolving technical issues that our customers encounter. You will work closely with our engineering team to identify and implement solutions that enhance our AI agents' performance. Your role will involve debugging production systems, writing code to automate processes, and ensuring that our customers have a seamless experience with our products. You will also gather feedback from customers to help inform product improvements and contribute to the development of new features. Your insights will be invaluable in shaping the future of our customer experience platform.
What we offer
At Siena AI, we offer a collaborative and inclusive work environment where every team member's contributions are valued. You will have the opportunity to work on cutting-edge AI technologies that are transforming customer interactions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to create empathetic AI agents that enhance customer experiences across all touchpoints.
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