Customer Success Manager • Entry-Level

Who you are

You are a curious and empathetic individual who is committed to developing yourself and learning new skills. You understand the importance of customer relationships and are eager to help clients succeed in their online endeavors. You thrive in a collaborative environment and are ready to contribute to a diverse and inclusive team culture.

You have a passion for technology and a desire to learn about the Internet and how it works. You are comfortable communicating with customers and can effectively convey technical concepts in an understandable manner. You are proactive in seeking solutions and enjoy working with others to achieve common goals.

What you'll do

As an Associate Customer Success Manager at Cloudflare, you will serve as a trusted advisor to our customers, helping them adopt our services and maximize their benefits. You will work closely with various teams, including Customer Success Managers, Account Executives, and Solution Engineers, to ensure that our clients receive the support they need. Your role will involve understanding customer needs, providing guidance on best practices, and helping to resolve any issues that may arise.

You will engage with customers to understand their goals and challenges, and you will help them navigate our platform to achieve their desired outcomes. You will also assist in onboarding new clients, ensuring they have a smooth transition to using our services. Your ability to build strong relationships will be key to your success in this role.

What we offer

At Cloudflare, we offer a supportive and inclusive work environment where you can grow your career. You will have access to resources and training to help you develop your skills and advance within the company. We believe in the potential of our employees and are committed to helping you succeed. Join us in our mission to build a better Internet and make a meaningful impact on our customers' businesses.