Customer Support • Senior

Who you are

You are a seasoned customer support professional with experience in handling inquiries and issues from a diverse customer base. Your fluency in Korean allows you to communicate effectively with customers in their preferred language, ensuring a high level of satisfaction. You have a strong understanding of company products and services, enabling you to provide accurate information and resolve issues efficiently. You thrive in a collaborative environment, working closely with internal teams such as product managers and marketing to address customer feedback and improve service delivery. You are proactive in establishing and nurturing relationships with partners and stakeholders, ensuring that all inquiries are handled promptly and professionally. You are comfortable escalating unresolved issues to management when necessary, demonstrating your commitment to customer satisfaction.

What you'll do

In this role, you will be responsible for managing customer inquiries through various channels, including email, chat, and voice. You will collaborate with internal teams to address complaints and feedback related to the company's products and services. Your ability to maintain a strong understanding of the company's offerings will be crucial in effectively communicating with customers. You will also be tasked with establishing strong relationships with external stakeholders, ensuring that their needs are met and any issues are resolved in a timely manner. As part of your responsibilities, you will escalate any unresolved queries to Level 2 or supervisors as directed by operations management, ensuring that all customer concerns are addressed appropriately. Your role will be pivotal in enhancing the overall customer experience and contributing to the company's reputation as a trusted brand in the crypto market.

What we offer

At OKX, you will be part of a dynamic team that values collaboration and innovation. We offer a friendly and diverse work environment where your contributions are recognized and valued. You will have the opportunity to work with cutting-edge technology in the crypto space, contributing to a mission that aims to reshape the future of finance. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a culture of growth and development for all our employees.