Customer Support • Senior

Who you are

You are a seasoned customer support professional with a strong background in handling inquiries and issues from diverse customers. Your fluency in Vietnamese allows you to communicate effectively with a broad audience, ensuring that every customer feels heard and valued. You possess excellent problem-solving skills and are adept at providing quick and courteous responses through live chat, email, and voice communication. Your ability to maintain a strong understanding of company products enables you to assist customers with confidence and clarity.

You thrive in a collaborative environment, working closely with internal teams such as product managers and marketing to address customer feedback and complaints. Your experience in customer service has equipped you with the skills to manage multiple inquiries simultaneously while maintaining a high level of professionalism. You understand the importance of following up on help requests and are committed to ensuring customer satisfaction at every touchpoint.

Desirable

Experience in the crypto or financial services industry is a plus, as it allows you to better understand the unique needs of customers in this space. Familiarity with customer support tools and platforms will enhance your ability to provide efficient service. You are open to learning and adapting to new technologies and processes that improve the customer experience.

What you'll do

In this role, you will be responsible for interacting with customers to address their inquiries and problems in real-time. You will handle inquiries through various channels, including email, chat, and voice, ensuring that each customer receives prompt and professional assistance. Your role will involve collaborating with internal and external stakeholders to address complaints and feedback related to the company's products and services. You will maintain a strong understanding of the company's offerings to effectively communicate with customers and resolve their issues.

You will also be tasked with following up on help requests, ensuring that all customer concerns are addressed thoroughly. Your ability to communicate effectively in Vietnamese will be crucial in providing support to a diverse customer base. You will contribute to the overall success of the customer support team by sharing insights and feedback that can help improve processes and enhance the customer experience.

What we offer

At OKX, we foster a friendly, rewarding, and diverse environment for every team member. You will have the opportunity to work in a leading crypto exchange that values innovation and customer satisfaction. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in reshaping the future of crypto and contributing to the freedom of individuals around the world.