About OpenAI
Empowering humanity through safe AI innovation
Key Highlights
- Headquartered in San Francisco, CA with 1,001+ employees
- $68.9 billion raised in funding from top investors
- Launched ChatGPT, gaining 1 million users in 5 days
- 20-week paid parental leave and unlimited PTO policy
OpenAI is a leading AI research and development platform headquartered in the Mission District of San Francisco, CA. With over 1,001 employees, OpenAI has raised $68.9 billion in funding and is known for its groundbreaking products like ChatGPT, which gained over 1 million users within just five day...
🎁 Benefits
OpenAI offers flexible work hours and encourages unlimited paid time off, promoting at least 4 weeks of vacation per year. Employees enjoy comprehensi...
🌟 Culture
OpenAI's culture is centered around its mission to ensure that AGI benefits all of humanity. The company values transparency and ethical consideration...
Overview
OpenAI is hiring an AI Support Engineer to enhance customer experience by resolving complex technical issues and providing guidance. You'll collaborate with cross-functional teams to improve operational processes and support customers effectively.
Job Description
Who you are
You have a strong background in customer support, ideally within a technical environment, and are passionate about helping customers maximize their experience with AI products. You possess excellent problem-solving skills and can navigate complex technical issues with ease. Your communication skills are top-notch, allowing you to interact effectively with customers and internal teams alike. You thrive in a collaborative environment and are eager to contribute to building a pioneering support team in the AI space. You are adaptable and can handle the challenges that come with supporting a diverse range of customers, from startups to large enterprises.
Desirable
Experience in AI or machine learning support is a plus, as is familiarity with technical troubleshooting in software environments. A background in working with cross-functional teams will help you excel in this role, as will any experience in operational process improvement.
What you'll do
In this role, you will be the first point of contact for customers facing technical challenges with OpenAI's products. You will manage support tickets and engage with customers through various channels, including Slack, to troubleshoot and resolve issues. Your goal will be to ensure that customers have a seamless experience and can fully leverage the capabilities of our AI solutions. You will work closely with Sales, Technical Success, and Engineering teams to identify and drive initiatives that enhance product features and reduce bugs. Your contributions will help shape the future of our support operations, aiming for industry-leading response times and service levels. You will also play a key role in gathering customer feedback to inform product improvements and operational strategies.
What we offer
At OpenAI, you will be part of a mission-driven team that is at the forefront of AI technology. We offer a collaborative work environment where your contributions will directly impact customer satisfaction and product success. You will have opportunities for professional growth and development as we build the next generation of AI support. We are committed to providing reasonable accommodations to applicants with disabilities, ensuring that everyone has the opportunity to thrive in our organization. Join us in shaping the future of technology and making a meaningful difference in the world.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at OpenAI.
Similar Jobs You Might Like
Based on your interests and this role
Support Engineer
OpenAI is hiring a Senior Support Engineer to provide technical guidance and resolve complex issues for enterprise customers. You'll work closely with product and engineering teams to enhance customer experiences using OpenAI models.
Ai Engineer
OpenAI is hiring an AI Deployment Engineer Manager to lead the Solutions Architecture team in Tokyo. You'll ensure the successful deployment of Generative AI applications and manage a team of Solution Architects. This role requires strong technical guidance and experience in AI deployment.
Ai Success Engineer
OpenAI is hiring an AI Success Engineer to drive account health and adoption for their AI platform. You'll work closely with customers to ensure technical readiness and identify impactful use cases. This role requires a blend of technical depth and customer advisory skills.
Engineering Manager
Appier is seeking an Engineering Manager to lead the development of agentic and recommendation products for digital marketing. You'll work at the intersection of ML systems and enterprise SaaS, focusing on delivering measurable outcomes. This role requires expertise in AI and SaaS development.
Site Reliability Engineer
Baseten is hiring a Forward Deployed SRE to ensure the smooth deployment and performance of ML workloads for strategic customers. You'll work with technologies like Kubernetes and AWS, requiring expertise in infrastructure and debugging. This position is ideal for someone with a strong background in machine learning and customer-facing roles.