About OpenAI
Empowering humanity through safe AI innovation
Key Highlights
- Headquartered in San Francisco, CA with 1,001+ employees
- $68.9 billion raised in funding from top investors
- Launched ChatGPT, gaining 1 million users in 5 days
- 20-week paid parental leave and unlimited PTO policy
OpenAI is a leading AI research and development platform headquartered in the Mission District of San Francisco, CA. With over 1,001 employees, OpenAI has raised $68.9 billion in funding and is known for its groundbreaking products like ChatGPT, which gained over 1 million users within just five day...
🎁 Benefits
OpenAI offers flexible work hours and encourages unlimited paid time off, promoting at least 4 weeks of vacation per year. Employees enjoy comprehensi...
🌟 Culture
OpenAI's culture is centered around its mission to ensure that AGI benefits all of humanity. The company values transparency and ethical consideration...
Support Partner Manager • Mid-Level
Overview
OpenAI is hiring a Support Partner Manager to oversee the health and performance of support partner relationships. You'll work closely with various teams to ensure exceptional customer experiences. This role requires strong operational and vendor management skills.
Job Description
Who you are
You have a strong background in vendor management and operational accountability, with experience in establishing frameworks and standards for workforce management. You understand the importance of maintaining exceptional support quality in a fast-paced environment and are adept at building relationships with external partners. Your ability to drive commercial and operational accountability is complemented by your skills in forecasting and capacity planning.
You thrive in collaborative settings, working closely with sales, technical success, product, and engineering teams to deliver the best possible customer experience. You are comfortable navigating complex issues and providing technical guidance to maximize customer value and adoption of products. Your experience spans diverse customer backgrounds, from startups to global enterprises, allowing you to tailor support strategies effectively.
What you'll do
As a Support Partner Manager at OpenAI, you will own the health and performance of multiple support partner relationships, ensuring they meet established service level agreements (SLAs) and operational standards. You will lead quarterly business reviews (QBRs) and develop escalation paths and remediation plans to address any performance issues. A significant part of your role will involve defining the operating model that enables support to scale efficiently without linear headcount growth.
You will establish how workforce management is conducted across both internal teams and external business process outsourcing (BPO) partners, focusing on frameworks and systems for forecasting and capacity planning. Your leadership will be crucial in architecting automation systems and workflows that enhance support quality in the face of rapid growth and technological advancements.
What we offer
At OpenAI, you will be part of a mission-driven team that believes in the transformative potential of artificial intelligence. We offer a collaborative work environment where your contributions will directly impact the customer experience and the future of technology. You will have opportunities for professional growth and development as we continue to innovate and expand our offerings.
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