About Opendoor
Revolutionizing home buying and selling online
Key Highlights
- Public company since 2021 with $8 billion in revenue
- Raised $1.5 billion in funding to date
- Headquartered in San Francisco, CA
- Over 1,001 employees across multiple U.S. markets
Opendoor is a leading online platform for buying and selling homes, headquartered in the Financial District of San Francisco, CA. The company went public in 2021 and has raised $1.5 billion in funding, boasting a revenue of $8 billion, significantly surpassing its initial projections of $3.5 billion...
🎁 Benefits
Opendoor offers comprehensive benefits including 100% coverage for medical, dental, and vision insurance, a flexible vacation policy with most employe...
🌟 Culture
Opendoor's culture emphasizes efficiency and innovation in the real estate market, making the home selling process easy and stress-free. The company v...
Overview
Opendoor is seeking an Associate Manager, Customer Experience Advocate to lead a team of Experience Advocates in delivering exceptional customer support. This role requires strong leadership and problem-solving skills, with a focus on improving customer experiences.
Job Description
Who you are
You have a proven track record in customer experience management, ideally with experience leading teams in a fast-paced environment. Your natural leadership skills enable you to inspire and motivate your team to achieve high levels of customer satisfaction. You possess a builder mentality and an operator mindset, allowing you to identify and solve problems effectively. You understand the importance of delivering exceptional support and are committed to fostering a culture of accountability and excellence within your team. You are adept at providing hands-on coaching and development to team members, ensuring they have the tools and support needed to succeed. You thrive in a collaborative environment and are passionate about enhancing the customer experience for all stakeholders involved.
What you'll do
As the Associate Manager, Customer Experience Advocate, you will lead and manage a team of Experience Advocates, ensuring they consistently meet or exceed quality and responsiveness metrics. You will be responsible for inspiring a culture of urgency and accountability, empowering your team to deliver fast and high-impact customer experiences. You will build and sustain a high-engagement team culture grounded in openness and trust, providing direct feedback to team members to help them grow. Your role will involve analyzing customer feedback and metrics to identify areas for improvement, implementing strategies to enhance the overall customer experience. You will collaborate closely with the Senior Customer Experience Manager to align team goals with the broader objectives of Opendoor. You will also play a key role in onboarding new team members and facilitating ongoing training and development initiatives. Your leadership will be crucial in driving the team's performance and ensuring that customer needs are met effectively and efficiently.
What we offer
At Opendoor, we are committed to building a diverse and inclusive workplace where everyone feels valued and empowered. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work in a dynamic environment where your contributions will directly impact the customer experience and the success of the company. Join us in our mission to transform the home buying and selling process, making it easier and more accessible for everyone.
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