About Ramp
The all-in-one platform for smarter financial operations
Key Highlights
- Valuation reached $8.1B in 2022, projected $22.5B by 2025
- Over 1000 employees with a focus on engineering talent
- Trusted by clients like Ro, Planned Parenthood, and Truebill
- 90% of customers switched from legacy players like Expensify
Ramp is an all-in-one financial operations platform that combines corporate cards with a comprehensive spending management dashboard. Founded in 2019 and emerging from stealth in 2020, Ramp achieved a valuation of $8.1B in early 2022 and is projected to reach $22.5B by 2025. The platform is trusted ...
🎁 Benefits
Ramp offers comprehensive medical, dental, and vision insurance, a One Medical Membership, and a 401(k) plan with employer matching. Employees enjoy u...
🌟 Culture
Ramp's culture is driven by its engineering-first approach, focusing on innovation in financial technology. The team is dedicated to automating financ...
Overview
Ramp is hiring an Associate Manager for Customer Experience to enhance customer satisfaction and streamline operations. You'll work closely with finance teams and leverage AI to improve service delivery. This role requires strong leadership and operational skills.
Job Description
Who you are
You have a background in customer experience management and a passion for improving service delivery — you've successfully led teams in enhancing customer satisfaction and operational efficiency. Your experience in financial operations or fintech is a plus, as you understand the unique challenges faced by modern finance teams. You possess strong analytical skills and can leverage data to drive decision-making and improve processes. You are an excellent communicator, able to articulate strategies and collaborate effectively with cross-functional teams.
Desirable
Experience with AI-driven solutions in customer service is a bonus — you understand how technology can enhance customer interactions and streamline operations. Familiarity with financial operations platforms will help you navigate the complexities of the role.
What you'll do
As the Associate Manager for Customer Experience at Ramp, you will lead initiatives to enhance customer satisfaction and operational efficiency. You will collaborate with finance teams to understand their needs and develop strategies to improve service delivery. Your role will involve analyzing customer feedback and operational metrics to identify areas for improvement. You will also be responsible for training and mentoring team members to ensure they are equipped to provide exceptional service. Additionally, you will work closely with product and engineering teams to advocate for customer needs and drive enhancements to the Ramp platform.
What we offer
Ramp provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team dedicated to rethinking how finance teams operate in the age of AI. We offer competitive compensation and benefits, including support for relocation to New York or San Francisco if needed. Join us in building a platform that empowers businesses to save time and money while maximizing their impact.
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