About OpenSesame
Empowering workforce learning through eLearning excellence
Key Highlights
- Over 20,000 eLearning courses available
- Serves thousands of corporate clients, including Fortune 500 companies
- Headquartered in Portland, Oregon
- Flexible work arrangements and generous PTO policies
OpenSesame, headquartered in Portland, Oregon, offers a vast library of over 20,000 eLearning courses from leading publishers such as Skillsoft and LinkedIn Learning. With a focus on corporate training, OpenSesame serves thousands of customers, including Fortune 500 companies, helping them enhance w...
🎁 Benefits
OpenSesame provides employees with competitive salaries, equity options, flexible work arrangements, and generous PTO policies, including parental lea...
🌟 Culture
OpenSesame fosters a culture of continuous learning and innovation, encouraging employees to explore new ideas and technologies in the eLearning space...
Customer Success Manager • Mid-Level
OpenSesame • Remote - Remote
Overview
OpenSesame is hiring a Customer Success Manager to act as a trusted advisor for customers in the elearning space. You'll work to achieve training goals and drive account growth through strategic initiatives. This role requires strong relationship management skills.
Job Description
Who you are
You have experience in customer success or account management, ideally within the elearning or software industry — you understand how to build long-term relationships and drive customer satisfaction. You are a proactive communicator who enjoys engaging with clients and helping them achieve their goals. You are metrics-driven and can analyze customer data to identify opportunities for growth and improvement. You thrive in a collaborative environment and can work effectively with cross-functional teams to deliver exceptional service. You are adaptable and can manage multiple accounts while maintaining a high level of service. You are passionate about learning and development, and you understand the importance of aligning training initiatives with customer needs.
What you'll do
As a Customer Success Manager at OpenSesame, you will onboard new customers and guide them through the OpenSesame platform, ensuring they understand how to leverage our offerings to meet their training objectives. You will conduct regular check-ins with clients to assess their satisfaction and engagement levels, addressing any concerns that arise. You will collaborate with marketing and product teams to develop strategies that enhance customer utilization of our services. Your performance will be measured through renewals, account growth, churn rate, and customer satisfaction metrics, and you will be expected to deliver presentations that showcase the value of our solutions. You will also play a key role in identifying upsell opportunities and driving account expansion. You will be part of a dynamic team that values customer feedback and continuously seeks to improve the customer experience.
What we offer
OpenSesame provides a supportive work environment where you can grow your skills and advance your career. We offer competitive compensation and benefits, including flexible working arrangements. You will have the opportunity to work with a talented team dedicated to helping organizations thrive through innovative learning solutions. We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and backgrounds.
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