Customer Support • Entry-Level

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a positive experience for members and are passionate about helping others. Being bilingual in English and Spanish is essential for this role, allowing you to connect with a diverse range of members and address their needs effectively.

You thrive in a team-oriented environment where collaboration and communication are key. You are empathetic and patient, always willing to listen and provide support to members as they navigate their financial journeys. Your ability to build rapport with members will be crucial in fostering loyalty and trust.

What you'll do

As a Member Loyalty Representative, your primary focus will be to create and generate a rewarding member service experience. You will engage with members at various touchpoints, listening to their needs and providing assistance to help them achieve their financial goals. You will be responsible for addressing inquiries, resolving issues, and ensuring that members feel valued and supported throughout their interactions with Oportun.

You will work closely with your team to uphold Oportun's mission of delivering affordable credit to those left out of the financial mainstream. Your role will involve not only assisting members but also contributing to a culture of inclusivity and belonging within the organization. You will participate in training and development opportunities to enhance your skills and knowledge in the fintech industry.

What we offer

Oportun provides a unique work environment that emphasizes diversity, equity, and inclusion. You will be part of a team that celebrates different perspectives and encourages open communication. The company is committed to your professional growth and offers resources to help you succeed in your role. You will also enjoy a supportive workplace culture that values your contributions and fosters a sense of belonging.