About Oscar
Revolutionizing healthcare through technology and design
Key Highlights
- Public company (NYSE: OSCR) since March 2021
- Over 500,000 members across the United States
- $1.5B+ raised from top investors like Founders Fund and Alphabet
- Headquartered in New York City with a focus on telemedicine
Oscar Health, founded in 2012 and headquartered in New York City, is a health insurance company that leverages technology to improve the consumer experience in healthcare. With over 500,000 members and partnerships with leading healthcare providers, Oscar offers innovative plans that include telemed...
🎁 Benefits
Oscar provides competitive salaries, equity options, comprehensive health benefits, unlimited PTO, and a flexible remote work policy to support work-l...
🌟 Culture
Oscar fosters a culture centered around transparency and collaboration, encouraging employees to challenge the status quo in healthcare. The company v...
Overview
Oscar is hiring a Workforce Management Analyst II to join their Clinical Operations team. You'll be responsible for real-time monitoring of staff performance and resource allocation to achieve daily KPIs. This role requires strong analytical skills and a focus on organizational optimization.
Job Description
Who you are
You have experience in workforce management or a related field, demonstrating your ability to analyze staffing needs and optimize resources effectively. You possess strong analytical skills, allowing you to monitor performance metrics and make data-driven decisions. Your understanding of operational targets and business priorities enables you to contribute meaningfully to team success. You are comfortable working in a hybrid environment, balancing in-office collaboration with remote flexibility. You thrive in a role that requires both strategic thinking and hands-on execution, ensuring that staffing aligns with organizational goals.
What you'll do
In this role, you will perform constant real-time monitoring of incoming volume, performance, pace to plan, and service levels across multiple queues and work areas. You will maintain a deep understanding of business priorities and requirements, becoming an expert in Oscar's teams and systems. Your decision-making authority will allow you to rebalance staffing and adjust queues and schedules to meet operational targets effectively. You will collaborate closely with the Director of Clinical Operations, providing insights and recommendations based on your analysis. Your contributions will directly impact the efficiency and effectiveness of the Clinical Operations team, ensuring that Oscar continues to deliver exceptional service to its members.
What we offer
Oscar provides a competitive salary range of $63,200 - $82,950 per year, along with a comprehensive benefits package that includes participation in an unlimited vacation program and annual performance bonuses. You will work in a supportive environment that values collaboration and innovation, with opportunities for professional growth and development. The hybrid work schedule allows for flexibility, with three days in the office each week, fostering a strong team dynamic while accommodating individual needs. Join Oscar and be part of a mission-driven company that is transforming the health insurance industry through technology and a member-centric approach.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Oscar.
Similar Jobs You Might Like
Based on your interests and this role
Operations Manager
Oscar is hiring a Manager of Clinical Operations to oversee the daily operations of a virtual clinical practice. You'll manage a team of medical assistants and administrative staff to ensure efficient workflow and exceptional patient experience. This role requires strong leadership skills and a focus on process improvement.
Business Operations
Carvana is hiring an Analyst for Workforce Management to provide insights for strategic planning and resource alignment in the Customer Care Department. You'll analyze performance metrics and present findings to leadership, requiring strong analytical skills.
Operations Manager
SeatGeek is hiring a Senior Manager, Workforce to lead the workforce strategy for their Support teams. You'll be responsible for forecasting, staffing, and optimizing resources to meet the needs of fans and clients. This role requires strong leadership and operational skills.
Business Operations
Coupang is seeking a Workforce Management Analyst to manage real-time response rates and monitor performance metrics for customer service agents. This role requires 3+ years of experience in workforce management.
People Analyst
Datadog is hiring a People Analyst II to leverage data for informed people decisions. You'll collaborate with leadership to deliver insights and analyses using SQL and BI tools. This role requires 2-5 years of experience in people analytics or a related field.