Customer Operations • Entry-Level

Who you are

You are someone who is passionate about helping others navigate their healthcare options. You have a strong desire to provide personalized support to members, ensuring they receive the best care possible. You thrive in a collaborative environment, working closely with a team to achieve common goals. You are detail-oriented and able to manage multiple tasks efficiently, always keeping the member's needs at the forefront of your work. You possess excellent communication skills, allowing you to effectively engage with both members and providers. You are adaptable and open to learning, ready to embrace the challenges that come with the role.

What you'll do

As a Care Navigation Guide, you will be responsible for curating relevant provider lists for our members who need readily available care. This involves regular outreach to network providers to ensure that the options provided are optimal for our members. You will collaborate with registered nurses on complex cases to ensure effective routing of care. Additionally, you will discover and communicate trends to your leadership to improve processes and enhance the member experience. Your role is crucial in maintaining the quality of care that Oscar provides, and you will play a key part in ensuring that members feel supported and informed throughout their healthcare journey.

What we offer

Oscar offers a blended work culture where everyone feels connected to their teammates and the mission. You will receive employee benefits and accrue vacation at a rate of 15 days per year. The pay rate for this role is set at $19.00 per hour, reflecting our commitment to fair compensation for our team members. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives in our workforce.