Customer Support • Entry-Level

Who you are

You are a detail-oriented individual with a strong commitment to customer service. You thrive in a volume-driven environment and are comfortable managing multiple tasks while maintaining high standards of quality and productivity. Your bilingual skills enable you to communicate effectively with a diverse range of members and providers, ensuring that everyone receives the support they need. You understand the importance of following standard operating procedures and are eager to learn about the processes and tools that drive Oscar's business model.

You have a passion for helping others and are motivated by the opportunity to make a positive impact on people's lives through your work. You are adaptable and open to feedback, always looking for ways to improve your performance and contribute to the team's success. You are also comfortable working remotely and can manage your time effectively to meet deadlines and service expectations.

What you'll do

In this role, you will be responsible for managing customer interactions through various channels, ensuring that all inquiries are addressed promptly and accurately. You will develop a comprehensive understanding of Oscar's processes and procedures, allowing you to assist members, brokers, providers, and vendors effectively. Your daily tasks will include handling a caseload of customer inquiries, maintaining service delivery standards, and contributing to the overall productivity of the team.

You will report to the Concierge Operations Manager and collaborate closely with your teammates to ensure that all customer needs are met. Your role will involve back office tasks that support the daily operations of the health insurance company, and you will be expected to follow standard operating procedures diligently. You will also participate in team meetings and company events, which may require occasional travel.

What we offer

Oscar offers a competitive pay rate of $19.00 per hour, with the potential for an additional $1.00 per hour upon successful completion of the bilingual assessment. You will also be eligible for employee benefits and accrue vacation time at a rate of 15 days per year. Working with Oscar means being part of a company that values its employees and is dedicated to creating a supportive and inclusive work environment. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.