Customer Support • Entry-Level

Who you are

You are a highly motivated individual who thrives in a customer-centric environment. You have a knack for problem-solving and enjoy collaborating with others while also being able to work independently. Your dedication to providing exceptional support makes you a loyal advocate for customers, ensuring their needs are met with high standards. You understand the importance of effective communication and are eager to engage with users to resolve their inquiries. You are resourceful and can identify trends in customer issues, suggesting improvements to enhance the overall experience. Your attention to detail allows you to recognize errors and draft improvements to both external and internal documentation, contributing to a more efficient support process.

What you'll do

In this role, you will effectively solve customer inquiries via phone and email, ensuring that each interaction meets the high standards set by Padlet. You will own customer interactions, advocating for their needs and identifying trends in issues that arise. Collaborating with engineers, you will document and follow up on product bugs and feature requests, ensuring that customer feedback is communicated effectively. You will also recognize errors in content and draft improvements for the external Support Center and internal documentation, enhancing the resources available to both customers and team members. Your role will involve working closely with other teams to root out answers and serve as a valuable resource to your teammates, fostering a collaborative environment.

What we offer

Padlet offers a full-time, salaried position with a supportive team culture. You will have the opportunity to impact millions of users through your work in customer support. The company values its employees and provides benefits such as vacation days, parental leave, and a budget for personal development. You will be equipped with the necessary tools to succeed, including a new phone every year. As a small but rapidly growing company, your contributions will be recognized and appreciated, making this a fulfilling role for those who are passionate about education and customer service.