Customer Support • Mid-Level

Who you are

You have a strong background in customer support, ideally with experience in technical environments — you understand the importance of being the bridge between technology and users. You thrive on helping others succeed and are passionate about AI and its applications. You possess excellent communication skills, allowing you to convey complex technical information in an accessible manner. You are adept at troubleshooting and enjoy solving problems, often diving into technical inquiries to provide effective solutions. You appreciate the value of feedback and are eager to contribute to product improvements based on customer interactions. You are comfortable working in a fast-paced environment and can manage multiple inquiries simultaneously while maintaining a high level of service.

What you'll do

In this role, you will respond to technical inquiries from enterprise customers via email, chat, or conference calls, assisting them in integrating and optimizing Cohere’s API and tools. You will debug complex issues by analyzing code snippets, logs, and error messages, ensuring that customers can effectively utilize our technology. You will gather feedback from customers and relay it to the product team, helping shape the future of our offerings. You will work closely with engineers to resolve technical challenges and ensure seamless adoption of our products. You will also participate in training sessions to enhance your understanding of our technology and improve your ability to assist customers. Your role will be critical in ensuring customer satisfaction and driving the successful implementation of our AI solutions.

What we offer

Cohere provides a supportive work environment that values mental health and well-being, offering benefits such as a budget for personal enrichment towards arts, culture, fitness, and workspace improvement. We offer a generous parental leave policy and six weeks of vacation to ensure a healthy work-life balance. Our remote-flexible policy allows you to work from various locations, including our offices in Toronto, New York, San Francisco, London, and Paris. We believe in the importance of diversity and inclusion, fostering a culture where every team member can contribute to our mission of scaling intelligence to serve humanity.