About Padlet
Create beautiful online boards for collaboration
Key Highlights
- Over 10 million users globally, including educators and businesses
- $16 million raised from investors like Y Combinator
- Headquartered in San Francisco, California
- Supports remote work with flexible policies
Padlet is a collaborative software platform based in San Francisco, California, that enables users to create customizable online bulletin boards for sharing information and ideas. With over 10 million users worldwide, including educators and businesses, Padlet has raised $16 million in funding from ...
🎁 Benefits
Padlet offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support work-life balance. Employees also enjoy...
🌟 Culture
Padlet fosters a culture of creativity and collaboration, encouraging employees to experiment and innovate. The company values simplicity and user exp...
Overview
Padlet is hiring a Customer Support Associate to provide world-class support to its community. You'll be responsible for solving customer inquiries and advocating for improvements based on customer feedback. This role requires strong communication skills and a dedication to customer satisfaction.
Job Description
Who you are
You are a highly motivated individual who thrives on providing exceptional customer support. You have a strong sense of advocacy for customers and are dedicated to exceeding their expectations with every interaction. Your problem-solving skills are top-notch, allowing you to creatively address customer inquiries and challenges. You enjoy collaborating with team members while also being able to work independently. Your passion for education and technology drives you to contribute positively to the Padlet community.
What you'll do
In this role, you will effectively solve customer inquiries via phone and email, ensuring that each interaction meets the high standards set by Padlet. You will document and follow up with engineers on product bugs and feature requests, acting as a bridge between customers and the development team. Your insights will help identify trends in customer issues, allowing you to suggest improvements to processes, policies, and products. You will play a crucial role in maintaining the quality of customer support that Padlet is known for, ensuring that every customer feels valued and heard.
What we offer
Padlet offers a competitive starting salary of $5,000 SGD monthly along with a comprehensive benefits package that includes 20 vacation days, parental leave, and a budget for personal development. You will have access to the latest technology, including a new phone every year, and a supportive work environment that values your contributions. As part of a small team, your work will have a significant impact on millions of users, making this a unique opportunity to grow and make a difference in the education sector.
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