Customer Success Manager

Who you are

You are a professional with a strong understanding of B2B SaaS environments, capable of aligning customer goals with strategic outcomes and business value. You thrive on building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change. Your collaborative mindset allows you to engage cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences. You are passionate about helping organizations unlock value, accelerate adoption, and bring innovation to life. You enjoy tackling complex problems and collaborating with kind and ambitious people in a flexible workplace.

Desirable

Experience in customer success or account management roles is a plus, as is familiarity with digital operations management. You are comfortable navigating the challenges of customer engagement and have a track record of empowering businesses to operate efficiently and scale securely.

What you'll do

As a Customer Success Manager at PagerDuty, you will be a trusted advisor to our customers, partnering closely with them to help achieve their business outcomes. You will engage with clients to understand their needs and challenges, ensuring they realize the full value of our solutions. Your role will involve guiding customers through their digital transformation journeys, helping them adopt our platform effectively. You will collaborate with internal teams to address customer feedback and drive product improvements. Additionally, you will track customer engagement metrics and work proactively to enhance the customer experience. Your contributions will be vital in empowering businesses across various industries to continually improve their customer engagement and operational efficiency.

What we offer

At PagerDuty, we provide a flexible and award-winning workplace where you can thrive. We are committed to building a more equitable world and encourage diverse perspectives within our team. You will have the opportunity to work with a talented group of professionals who are dedicated to delivering exceptional customer experiences. We also offer reasonable accommodations for qualified individuals with disabilities in our job application process, ensuring accessibility for all candidates. Join us in making a meaningful impact in the realm of digital operations management.