Principal Product Manager • Senior

Who you are

You have 5+ years of experience in product management, particularly in growth roles, where you've successfully driven user acquisition and conversion strategies. Your analytical mindset allows you to synthesize user behavior data with experimentation results, enabling you to optimize conversion funnels and onboarding experiences effectively. You excel at building experimentation cultures within organizations, demonstrating strong business acumen in hybrid SLG/PLG environments. You thrive in fast-paced settings, managing multiple priorities while collaborating closely with product, engineering, design, pricing, and go-to-market teams. Your ability to communicate effectively across teams ensures that everyone is aligned towards common goals, and you are comfortable navigating complex problems to deliver impactful solutions.

Desirable

Experience with tools and methodologies for A/B testing and user research is a plus, as is familiarity with analytics platforms that help track user engagement and conversion metrics. A background in digital operations management or SaaS products will give you an edge in understanding the nuances of our offerings. You are also encouraged to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

What you'll do

In this pivotal role, you will own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will lead the vision, strategy, and execution of conversion optimization initiatives, ensuring that our growth efforts are data-driven and user-centric. Your responsibilities will include building experimentation capabilities organization-wide, collaborating with various teams to transform PagerDuty’s value realization and product adoption. You will analyze user behavior data and experimentation results to optimize conversion funnels, onboarding experiences, and feature adoption workflows. Additionally, you will be responsible for defining success metrics and tracking performance against these goals, ensuring that our growth initiatives are aligned with overall business objectives.

What we offer

At PagerDuty, we provide a flexible and award-winning workplace that values collaboration and innovation. You will have the opportunity to work with kind and ambitious people who are dedicated to building a more equitable world. We offer competitive compensation and benefits, along with a commitment to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Join us in tackling complex problems and delivering always-on digital experiences to modern businesses.