Principal Product Manager • Lead

Who you are

You have 5+ years of experience in product management, particularly in growth-focused roles where you've successfully driven user acquisition and conversion strategies. Your analytical mindset allows you to synthesize user behavior data with experimentation results, enabling you to optimize conversion funnels and onboarding experiences effectively. You excel at building experimentation cultures within organizations, demonstrating strong business acumen in hybrid SLG/PLG environments. You thrive in fast-paced settings, managing multiple priorities while collaborating with diverse teams.

Desirable

Experience in digital operations management or familiarity with platforms similar to PagerDuty is a plus. You have a proven track record of leading cross-functional teams and driving product adoption through data-driven decision-making. Your ability to communicate effectively with stakeholders at all levels enhances your capability to influence product strategy and execution.

What you'll do

In this pivotal role, you will own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will lead the vision, strategy, and execution of conversion optimization initiatives, collaborating closely with product, engineering, design, pricing, and go-to-market teams. Your responsibilities will include building organization-wide experimentation capabilities and transforming PagerDuty’s value realization and product adoption processes. You will analyze user behavior data and experimentation results to optimize conversion funnels, onboarding experiences, and feature adoption workflows. You will also be responsible for defining key metrics and success criteria for growth initiatives, ensuring alignment with overall business objectives.

What we offer

At PagerDuty, you will join a flexible, award-winning workplace where you can tackle complex problems and collaborate with kind and ambitious people. We are committed to building a more equitable world and providing reasonable accommodations for qualified individuals with disabilities in our job application process. You will have the opportunity to work in a dynamic environment that values innovation and teamwork, contributing to the success of a global leader in digital operations management.