Product Manager • Principal

Who you are

You have extensive experience in product management, particularly in growth strategies, and a proven track record of leading successful product initiatives. Your understanding of customer needs and pain points allows you to create impactful solutions that enhance user experiences. You are adept at setting overarching growth strategies that cater to both enterprise and non-enterprise clients, ensuring that all customer segments are effectively engaged.

You possess strong analytical skills, enabling you to assess the effectiveness of various growth levers and make data-driven decisions. Your leadership style fosters collaboration and innovation within your team, encouraging high-velocity experimentation to unlock new opportunities. You are passionate about creating delightful user experiences and have a knack for building trusting relationships with clients.

What you'll do

In this role, you will lead the Client Growth team at Upwork, guiding the product-led growth strategy and execution. You will be responsible for understanding customer needs and improving the end-to-end customer experience for clients. Your leadership will drive the development of high-impact experiments aimed at enhancing client onboarding and engagement. You will collaborate closely with cross-functional teams to ensure that product initiatives align with customer expectations and business goals.

You will set the vision for client growth, balancing immediate needs with long-term strategic objectives. Your role will involve analyzing customer feedback and performance metrics to refine growth strategies continually. You will also mentor and develop your team, fostering a culture of innovation and accountability. Your contributions will directly impact Upwork's mission to connect companies and talent in meaningful ways, ultimately helping clients achieve their goals.

What we offer

At Upwork, we provide a dynamic work environment where you can make a significant impact. We value our employees and offer competitive compensation packages, including benefits that support your well-being and professional growth. Join us in shaping the future of work and helping professionals find fulfilling opportunities.